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USCIS Contact Center Tier 1 (CCT1)

ID: RFQ1476053 • Alt ID: 70SBUR21Q00000015 • Type: Solicitation • Match:  100%
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Description

The purpose of this acquisition is to provide Tier 0 and Tier 1 level support for the USCIS Contact Center by assisting the public with information on immigration related services and benefits. See attachments for further information.
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Overview

Agency
Department of Homeland Security (DHS)
Response Deadline
March 2, 2021 Past Due
Posted
Feb. 10, 2021
Set Aside
None
NAICS
561422 - Telemarketing Bureaus and Other Contact Centers
PSC
DA01 - IT And Telecom - Business Application/Application Development Support Services (Labor)
Place of Performance
USA
Source
Open
Current SBA Size Standard
$25.5 Million
Est. Level of Competition
Average
Vehicle
Multiple Award Schedule (MAS)
Categories
MAS - Information Technology - Automated Contact Center Solutions (ACCS) (SIN 561422)
On 2/9/21 Department of Homeland Security issued Solicitation RFQ1476053 for USCIS Contact Center Tier 1 (CCT1) due 3/2/21. The opportunity was issued full & open with NAICS 561422 and PSC DA01.

Documents

Posted documents for Solicitation RFQ1476053

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