PRIVACY POLICY

Effective 5/15/2022


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data and Content to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. For more information on our Services, and the ways in which they can be used, please review our Terms of Service.

Definitions

For the purposes of this Privacy Policy:

Account means an account created by You, Your employer or another party for You to access our Service or parts of our Service. Depending on the plan selected, Accounts on HigherGov can be shared by multiple users.

Company (referred to as either "HigherGov", "the Company", "We", "Us" or "Our" in this Agreement) refers to HigherGov, 30 Washington Street; Brooklyn, NY 11201.

User Content includes documents, organization data, personal data, business development plans, pricing, and market intelligence research that users provide to HigherGov

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to the United States.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to this Website and related services provided by HigherGov.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to HigherGov, accessible from www.highergov.com

You means the individual accessing or using the Service, and the company, organization, government agency, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Personal Data collected

While using our Service, We may collect or ask You to provide Us with certain information that can be used to contact or identify You including but not limited to:

First name and last name

Email address

Company name and basic information

Usage data

Credit card information

We may collect personal data from You when You register on our Website, use our Service or interact with our Employees.

How we use Your Personal Data

We may use the information We collect from You to:

Personalize Your experience to deliver the most relevant information

To send periodic emails regarding updates of potential interest (including, but not limited to Saved Searches and Contract or Grant Opportunities), Your subscription, or other products and services that may interest You.

To quickly process Your transactions.

How we protect user information

All data is stored on servers located in the United States

All data is secured on servers accessible only to a limited number of people

Our website is encrypted by Secure Socket Layer (SSL) technology

All passwords stored on our servers are hashed and salted

We use various processes to monitor our servers and other sensitive systems for data breaches and malware such as viruses.

We process all financial transactions through our secure financial gateway provider and no payment information is processed or stored on our servers.

How we use cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. For example, we use Cookies to store session information, which enables Us to keep you signed-in and remember your user preferences from page-to-page. You can disable or create alerts for cookies through your browser settings. If You disable cookies, many website features will be disabled and many of our Services will not function properly. We also use third party services that track and compile aggregate data about traffic and user interaction information on our behalf.

Sharing of data within your account

If You access our Services using a Standard, Leader or Capital Market Account, some User Content You provide will become accessible by the other users on your Account in order to promote team collaboration. This includes, for example, the creation of Pipeline, Pursuits, or Activities data.

Sharing of data with third-parties

We do not sell, trade, or transfer to outside parties Your Personal Data or Your User Content.

If you choose to customize your Awardee profile on your Account, the data you provide will become publicly available to HigherGov subscribers and anonymous users who visit our site.

Under rare circumstances, the Company may be required to disclose Your data if required to do so by law or in response to valid requests by public authorities (for example, due to a court order).

Data Retention

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We regularly purge the Personal Data and User Content of former Accounts.

The Company also retains Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.

To request the remove of User Content, please contact us at contact@highergov.com.

Best practices and responsive action

We encourage You to use two factor authentication (which can be enabled on the User Profile page) as well as taking proactive steps to protect Your data including using appropriate commercially available malware protection on Your own Devices. The security of Your data is critical to Us, but no method of transmission over the Internet, or method of electronic storage is ever 100% secure. While We strive to use commercially acceptable means to protect Your data, We cannot guarantee its absolute security. In the event of a data breach, we will notify all affected users within 1 business day of the discovery of the breach.

Other items to note

We respect Do Not Track (DNT) browser mechanisms and do not track, plant cookies, or use advertising when one is active.

We do not specifically market to children under 13.

We Honor email opt-out/unsubscribe requests quickly. If you continue to receive unwanted emails from us after unsubscribing, please do not hesitate to Contact Us

Contact information

If you have questions regarding this Privacy Policy, please do not hesitate to contact us.

30 Washington Street
Brooklyn, NY 11201
United States
contact@highergov.com

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