Automated Contact Center Solutions (ACCS) (SIN 561422)
GSA MAS SIN
Overview
Description
Automated Contact Center Solution (ACCS) is defined as any offering utilized to establish and maintain contact center capabilities for an agency. The offering may consist of one or more of the following: products, equipment, software, labor and/or services. Permissible offerings under this SIN may include any technologies or services required to deliver and support an ACCS for an agency, including but not limited to: Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.
Parent Vehicle
Major Category
Information Technology
Subcategory
IT Solutions
Primary Sponsoring Agency
Parent Vehicle Description
Long-term government-wide contract that enables commercial firms to provide federal, state and local governments access to more than 11 million comercial products at volume discount pricing