Connect Centric
UEI: RM8EKNMB6YB1
• CAGE: 561X4
• SBA Certs:
WOSB
EDWOSB
Overview
Awardee Type
Parent
Federal Capability Statement
Connect Centric specializes in helping our federal agency customers deploy new or improve existing contact centers through comprehensive support services including design, deployment, operation, and maintenance. We have successfully supported both defense (DISA, Army, Navy, etc.) and civilian (FDA, IRS, GSA, etc.) agencies since 2013. We empower federal agencies to create contact centers that are human centered, delivering an efficient and intuitive customer experience; powerfully simple for anyone to use; seamlessly connected to both legacy and cloud-based platforms like Salesforce, ServiceNow, Oracle, and Microsoft; endlessly adaptable, to meet known and unknown needs; Enterprise Class, with a focus on scalability, reliability and security; and actively intelligent through the use of artificial intelligence (AI).
Keywords
Automatic Call Distribution ACD, Avaya, BPO, automation, Call Center, Call Recording, Chatbot, Cisco, Genesys, Intelligent Call Routing, Interactive Voice Recognition IVR, IVR, KPI, Machine Learning, RPA, NICE inContact, hotline, FedRAMP, Quality Management, Reporting Analytics Surveys, Self Service, Service Delivery, Workflow Routing, Workforce Management WFM, covid
SBA Special Equipment
Connect Centric has proven experience helping our federal agency customers get up and running quickly with new or enhanced contact center platforms. In early 2020 we helped the FDA establish a new, production-level contact center within 24 hours. Using omnichannel methodologies, we deliver solutions that support voice, email, web chat, video call, social media, SMS, CRM, and other channels. We provide a blend of deep industry knowledge and functional expertise to ensure the proposed solutions and identified requirements are realized. At the end of every engagement, our customer is equipped with the tools and direction necessary to accomplish their mission. We offer technology and strategic solutions to meet our customers' unique needs, including migrating on-premises contact centers to FedRAMP certified, cloud-based platforms, as well as providing process and workforce improvements.
Quality Assurance Certifications
ISO-9000 Series
Website
Headquarters
Alexandria, VA
United States
United States
Most Recent Award
April 6, 2026
Calculating
Federal contract recipient
CONNECT CENTRIC, LLC
dba CONNECT CENTRIC LLC
(UEI RM8EKNMB6YB1, CAGE 561X4)
is headquartered in Alexandria VA.
Its primary registered NAICS is 541611 Administrative Management and General Management Consulting Services.
The corporation
was founded in August 2002 and
federally registered in
August 2008.
Federal Award Analysis
Connect Centric federal award history
$-
Contracts
$-
Subcontracts
$-
Grants
$-
Subgrants
$-
Total
No Results
Calculating
Calculating
No Results
Calculating
Calculating
No Results
Calculating
Calculating
| Year | Contracts | Subcontracts | Grants | Subgrants |
|---|
No Results
Calculating
Calculating
No Results
Calculating
Calculating
Federal Registration and Certifications
Legal Name
CONNECT CENTRIC, LLC
DBA
CONNECT CENTRIC LLC
UEI
RM8EKNMB6YB1
CAGE Code
561X4
SBA 8(a) Certification
Graduated (Nov. 5, 2010 - Nov. 5, 2019)
Other SBA Certifications
WOSB Certification (Nov. 9, 2022)
EDWOSB Certification (Nov. 9, 2022)
EDWOSB Certification (Nov. 9, 2022)
Self Certifications
Black American Owned
Minority Owned Business
Self-Certified Small Disadvantaged Business
Woman Owned Business
Woman Owned Small Business
Minority Owned Business
Self-Certified Small Disadvantaged Business
Woman Owned Business
Woman Owned Small Business
Entity Structure
Corporate Entity (Not Tax Exempt)
Purpose of Registration
Federal Contracts and Assistance
Date Founded
Aug. 28, 2002
Initial Registration
Aug. 17, 2008
Last Registration
Dec. 10, 2025
Registration Activation
Dec. 10, 2025
Registration Expiration
Dec. 8, 2026
Fiscal Year End
December 31
Reported Entity Types
For Profit Organization
Limited Liability Company
Limited Liability Company
State of Incorporation
VA
Country of Incorporation
USA
Employees
<500
Disaster Registry
Nationwide
Reported NAICS
Accepts Credit Cards
Yes
People
Vendor contacts at Connect Centric
GSA Schedules and Price Lists
- Connect Centric
- PoP: 3/3/20 - 3/2/30
- Type: Multiple Award Schedule (MAS)
- View | Download
Contract Vehicles
Connect Centric multi-award contract vehicles
IDV Awards
Connect Centric indefinite delivery vehicle awards
Contract Awards
Connect Centric prime contract awards
Subcontract Awards
Connect Centric subcontract awards
Teaming Partners
Disclosed awardee sub and prime contract and grant relationships
Connect Centric