Virtual Call Center

Background
The West Virginia Purchasing Division, representing the Agency WorkForce West Virginia, is seeking bids from qualified vendors to establish an open-ended contract for the purchase of a Virtual Call Center.
This initiative aims to enhance the agency's operational capabilities in providing workforce services.

Work Details
The contract includes the following services and products:
1. AWS Services - Estimates; actual costs will be based on consumption.
2. Cloud Assured Managed Services - Estimates; actual costs will be based on consumption.
3. Professional Service Hours (Project Management) - Estimates; actual costs will be based on consumption.
4. Professional Service Hours (Junior Developer) - Estimates; actual costs will be based on consumption.
5. Professional Service Hours (Senior Developer) - Estimates; actual costs will be based on consumption.

Period of Performance
The contract is expected to commence upon award and will remain effective until all goods and services have been delivered or as specified in the contract terms.

Place of Performance
The services and products will be delivered to WorkForce West Virginia located at 1900 Kanawha Blvd, East, Bldg 3, 8th Floor, Charleston, WV.