Remote Monitoring and Support Tool.

Background
The West Virginia Purchasing Division is soliciting bids on behalf of the West Virginia Office of Technology (WVOT) to establish a contract for upgrading its existing Bomgar on-premises appliance to the BeyondTrust FedRAMP-authorized Remote Monitoring and Support cloud service.
The goal of this contract is to enhance the remote support capabilities of WVOT by transitioning to a cloud-based solution that meets federal security standards.

Work Details
The contract includes the following products and services:
1. Eighty (80) RSU-Fedramp-Cloud Bomgar Licenses (Comm Code: 43230000)
- Quantity: 80 EA
- Description: Concurrent licenses for remote support.
2. Professional Services for installation and configuration (Comm Code: 81112200)
- Quantity: 1 EA
- Description: Services for setup and user training.
3. Additional RSU-Fedramp-Cloud Bomgar Licenses as needed (Comm Code: 43230000)
- Quantity: 50 EA
- Description: Additional licenses to accommodate operational growth.
4. Training Services (Comm Code: 81112200)
- Quantity: 1 EA
- Description: Training services related to the new system.
5. Annual Maintenance and Support for Years Two, Three, and Four (Comm Code: 81112200)
- Quantity: 1 EA each year
- Description: Optional renewal for ongoing maintenance and support.

Period of Performance
The solicitation was issued on May 5, 2026, with a closing date of May 20, 2026.
The period of performance will commence upon contract award and will include annual maintenance options for four years.

Place of Performance
The contract will be performed at the West Virginia Office of Technology located at BLDG 5, 10TH FLOOR, 1900 Kanawha Blvd E, Charleston, WV.

Bidder Requirements
No specific set-aside certifications or local requirements are mentioned in the solicitation.
Bidders must comply with all terms outlined in the solicitation document.