Customer Information System (CIS)
ID: L457ALBEMARLESA:96326
• State: Virginia
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Description
Background
The Albemarle County Service Authority (ACSA) is issuing this Request for Proposal (RFP) to select a solution and service provider to replace their existing Customer Service Information System (CIS), BillMaster.
The goal of this contract is to enhance customer experience through the implementation of a new customer portal and a Mobile Fieldwork solution. ACSA aims to partner with a single prime provider for professional and technology services, viewing this as an opportunity to add automation and efficiencies to business functions, improve customer experience, and enhance productivity.
Work Details
The selected provider will be responsible for:
1. Replacing the existing Customer Service Information System (CIS), BillMaster.
2. Implementing a new customer portal that enhances user experience.
3. Developing and implementing a Mobile Fieldwork solution that allows field staff to access customer information and manage service requests efficiently.
The provider will also need to ensure seamless integration of these systems with existing ACSA operations.
Period of Performance
The contract will be performed over a specified period leading up to the due date for responses, which is July 3, 2025.
Place of Performance
The services will be performed at locations designated by the Albemarle County Service Authority within its operational area.
Bidder Requirements
There are no specific set-aside certifications or local requirements mentioned in the solicitation; however, bidders must register through the Validos digital RFx tool to respond.
The Albemarle County Service Authority (ACSA) is issuing this Request for Proposal (RFP) to select a solution and service provider to replace their existing Customer Service Information System (CIS), BillMaster.
The goal of this contract is to enhance customer experience through the implementation of a new customer portal and a Mobile Fieldwork solution. ACSA aims to partner with a single prime provider for professional and technology services, viewing this as an opportunity to add automation and efficiencies to business functions, improve customer experience, and enhance productivity.
Work Details
The selected provider will be responsible for:
1. Replacing the existing Customer Service Information System (CIS), BillMaster.
2. Implementing a new customer portal that enhances user experience.
3. Developing and implementing a Mobile Fieldwork solution that allows field staff to access customer information and manage service requests efficiently.
The provider will also need to ensure seamless integration of these systems with existing ACSA operations.
Period of Performance
The contract will be performed over a specified period leading up to the due date for responses, which is July 3, 2025.
Place of Performance
The services will be performed at locations designated by the Albemarle County Service Authority within its operational area.
Bidder Requirements
There are no specific set-aside certifications or local requirements mentioned in the solicitation; however, bidders must register through the Validos digital RFx tool to respond.
Overview
Opportunity Type
Request for Proposals (RFP)
Opportunity ID
L457ALBEMARLESA:96326
Version
1
Response Deadline
July 3, 2025
Past Due
Date Posted
June 20, 2025
Last Updated
June 20, 2025
Source
Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
High
On 6/20/25 Albemarle County Service Authority in Virginia issued Request for Proposals (RFP) Customer Information System Replacement and Enhancement with ID L457ALBEMARLESA:96326 due 7/3/25.
Contacts
Documents
Posted documents for Customer Information System (CIS)
Opportunity Assistant
AI Analysis
AI Generate
Classifications
Opportunity Classification
Non-professional Services - Technology
Additional Details
Buyer Name
Tonya Foster
Full Source ID
IV96326