Patient Access Managed Call Center Solution
ID: 2135152
• Alt ID: RFP 003-2026
• State: New York
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Description
Background
The Nassau Health Care Corporation (NHCC), also known as the NuHealth System, is a New York State public benefit corporation established under the Public Authorities Law. NHCC operates several healthcare facilities, including the Nassau University Medical Center (NUMC), which is a 530-bed tertiary care teaching hospital. This RFP seeks proposals for a Comprehensive Patient Access & Managed Call Center Solution to enhance patient access operations at NUMC, which is a core strategic priority for the Medical Center.
Work Details
The selected vendor will provide a centralized Patient Access & Managed Call Center platform that includes:
- Vendor-provided staffing and operational support services
- Team lead/supervisory services
- Implementation, onboarding, and workflow configuration services
- System integration and reporting/dashboard capabilities
- Training and ongoing operational support
- Optional AI-enabled patient engagement and workflow automation capabilities.
Specific services include appointment scheduling, insurance verification, HIPAA-compliant communication services, billing inquiry support, coordination with clinical departments, preventive care outreach campaigns, multi-channel communications (phone, SMS/text, email), and real-time operational reporting. The solution must improve patient access responsiveness and scheduling efficiency while providing NHCC leadership with operational visibility into performance metrics.
Period of Performance
The anticipated schedule indicates that the RFP was issued on May 14, 2026, with proposals due by June 8, 2026. The exact period of performance for the contract will be determined upon award.
Place of Performance
The contract will be performed at Nassau University Medical Center located at 2201 Hempstead Turnpike, East Meadow NY 11554.
Bidder Requirements
Bidders must meet specific qualifications including:
- Minimum five years of healthcare-related call center experience
- Experience supporting hospital systems or integrated healthcare delivery systems
- Demonstrated HIPAA compliance
- Strong operational scalability
- Financial stability.
Additionally, there are set-aside goals for Service-Disabled Veteran-Owned Businesses (SDVOB) at 6% and Minority/Women Business Enterprise (MWBE) participation goals at 20%. Bidders are required to submit an MWBE Utilization Plan detailing their intended use of certified MWBEs.
The Nassau Health Care Corporation (NHCC), also known as the NuHealth System, is a New York State public benefit corporation established under the Public Authorities Law. NHCC operates several healthcare facilities, including the Nassau University Medical Center (NUMC), which is a 530-bed tertiary care teaching hospital. This RFP seeks proposals for a Comprehensive Patient Access & Managed Call Center Solution to enhance patient access operations at NUMC, which is a core strategic priority for the Medical Center.
Work Details
The selected vendor will provide a centralized Patient Access & Managed Call Center platform that includes:
- Vendor-provided staffing and operational support services
- Team lead/supervisory services
- Implementation, onboarding, and workflow configuration services
- System integration and reporting/dashboard capabilities
- Training and ongoing operational support
- Optional AI-enabled patient engagement and workflow automation capabilities.
Specific services include appointment scheduling, insurance verification, HIPAA-compliant communication services, billing inquiry support, coordination with clinical departments, preventive care outreach campaigns, multi-channel communications (phone, SMS/text, email), and real-time operational reporting. The solution must improve patient access responsiveness and scheduling efficiency while providing NHCC leadership with operational visibility into performance metrics.
Period of Performance
The anticipated schedule indicates that the RFP was issued on May 14, 2026, with proposals due by June 8, 2026. The exact period of performance for the contract will be determined upon award.
Place of Performance
The contract will be performed at Nassau University Medical Center located at 2201 Hempstead Turnpike, East Meadow NY 11554.
Bidder Requirements
Bidders must meet specific qualifications including:
- Minimum five years of healthcare-related call center experience
- Experience supporting hospital systems or integrated healthcare delivery systems
- Demonstrated HIPAA compliance
- Strong operational scalability
- Financial stability.
Additionally, there are set-aside goals for Service-Disabled Veteran-Owned Businesses (SDVOB) at 6% and Minority/Women Business Enterprise (MWBE) participation goals at 20%. Bidders are required to submit an MWBE Utilization Plan detailing their intended use of certified MWBEs.
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Overview
Opportunity Type
General
Opportunity ID
2135152
Response Deadline
June 8, 2026
Due in 0 Days
Date Posted
May 15, 2026
Source
Source Notes
Must be signed in to the New York Contract Reporter to view the opportunity.
Q&A Deadline
All written communications regarding this RFP, including email correspondence, must clearly reference the RFP title and number in the subject line. Questions/submissions should be directed to Nassau Health Care Corporation, Department of Legal Affairs, 2201 Hempstead Turnpike East Meadow, NY 11554, RFPSubmissions@numc.edu.
Set Aside Preferences
Minority Owned
Veteran
Est. Value Range
Experimental
$1,500,000 - $6,000,000
(AI estimate)
Agency Distribution
High
On 5/15/26 Nassau Health Care Corporation in New York issued General Patient Access Managed Call Center Solution with ID 2135152 due 6/8/26.
Contacts
Documents
Posted documents for Patient Access Managed Call Center Solution
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AI Analysis
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Classifications
Opportunity Classification
Medical & Health Care - Consulting & Other Services