Aging and Disability Resource Center (ADRC) Technical Assistance and Call Center

The purpose of this Request for Proposal (RFP) #ADS-24-001 is to solicit Proposals that will enable the Iowa Department of Health and Human Services, Division of Aging and Disability Services (Iowa HHS or Agency ) to select one entity as the most qualified Bidder to serve as the single Aging and Disability Resource Center (ADRC) Technical Assistance and Call Center ( Contractor ) for the State of Iowa. The Agency intends to select one entity. The ADRC Technical Assistance and Call Center will serve a vitally important role of working with Iowa HHS to build and strengthen a comprehensive system of public and private non-profit resources to serve older adults, individuals with disabilities of all ages, and their caregivers in Iowa. With a primary goal of improving and simplifying the experience as they navigate the system, the single successful Bidder will develop and implement statewide solutions. These solutions include developing, implementing, and operating a statewide call center, developing and maintaining a searchable database of providers, and developing and providing training resources. It also includes performing Medicaid Administrative Claiming (MAC) training, management, and technical assistance for all ADRCs within this system. Additionally, the successful Bidder will monitor the health and completeness of this system to ensure all Iowans, in all areas of the state, can access needed services.