REQUEST FOR PROPOSAL (RFP) NO. 25023 Countywide VoIP Migration
ID: 154757
• State: Georgia
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Description
Background
The County of San Joaquin is seeking proposals for a Microsoft Teams-based, cloud-hosted Voice over Internet Protocol (VoIP) unified communications and contact center solution. The goal is to replace the existing communications system with a reliable, secure, scalable platform that meets current and future business needs.
The selected vendor will collaborate with the County Information Systems Division to implement this solution by June 30, 2026.
Work Details
The project involves replacing the current telephony systems, which include outdated and costly VoIP and analog systems. The new system must support centralized administration, inter-site dialing (5-digit), advanced PBX features, inbound call center functionality, in-house conferencing for audio and video, instant messaging, user mobility, site survivability, emergency services, and support for remote workers.
Key components include migrating existing VoIP services to Teams Voice, replacing digital PRI and analog circuits with redundant SIP circuits, deploying necessary hardware (gateway hardware and analog-to-VoIP gateways), providing end-user hardware (phones and headsets), and ensuring compliance with California healthcare regulations. The vendor will also need to propose backup phone systems for facilities governed by specific regulations.
Period of Performance
The project must be completed no later than June 30, 2026.
Place of Performance
The contract will be performed in San Joaquin County, California.
The County of San Joaquin is seeking proposals for a Microsoft Teams-based, cloud-hosted Voice over Internet Protocol (VoIP) unified communications and contact center solution. The goal is to replace the existing communications system with a reliable, secure, scalable platform that meets current and future business needs.
The selected vendor will collaborate with the County Information Systems Division to implement this solution by June 30, 2026.
Work Details
The project involves replacing the current telephony systems, which include outdated and costly VoIP and analog systems. The new system must support centralized administration, inter-site dialing (5-digit), advanced PBX features, inbound call center functionality, in-house conferencing for audio and video, instant messaging, user mobility, site survivability, emergency services, and support for remote workers.
Key components include migrating existing VoIP services to Teams Voice, replacing digital PRI and analog circuits with redundant SIP circuits, deploying necessary hardware (gateway hardware and analog-to-VoIP gateways), providing end-user hardware (phones and headsets), and ensuring compliance with California healthcare regulations. The vendor will also need to propose backup phone systems for facilities governed by specific regulations.
Period of Performance
The project must be completed no later than June 30, 2026.
Place of Performance
The contract will be performed in San Joaquin County, California.
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Overview
Agency
Opportunity ID
154757
Response Deadline
April 8, 2025
Past Due
Date Posted
March 17, 2025
Source
Est. Value Range
Experimental
$5,000,000 - $15,000,000
(AI estimate)
Agency Distribution
Moderate
On 3/17/25 Marketplace.City in Georgia issued Countywide VoIP Migration with ID 154757 due 4/8/25.
Contacts
Documents
Posted documents for REQUEST FOR PROPOSAL (RFP) NO. 25023 Countywide VoIP Migration
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