Call Center Staff Augmentation

Background
The Department of Financial Services is issuing a Request for Proposals (RFP) for Call Center Staff Augmentation under bid number 2425-08 RFP CS. The goal of this contract is to enhance the department's call center capabilities, ensuring efficient service delivery to the public. This initiative aligns with the agency's mission to provide effective financial services and support to Florida residents.

Work Details
The contract involves providing staff augmentation services for the call center. This includes supplying trained personnel who can handle customer inquiries, manage call volumes, and ensure high-quality service delivery. The selected contractor will be responsible for recruiting, training, and managing the staff required to meet the operational needs of the call center.

Period of Performance
The period of performance for this contract is expected to commence on April 22, 2025, and will continue until April 25, 2025.

Place of Performance
The services will be performed at the Department of Financial Services' call center locations in Florida.

Bidder Requirements
Bidders must comply with Florida Statutes regarding protests and bonding requirements. Any person filing a protest must post a bond equal to 1% of the estimated total volume of the contract at the time of filing. Failure to comply with these requirements will result in a waiver of proceedings.