Acta Solutions Acta Mustang Customer Service Software

Background
The City of Orlando, FL has issued a notice of intent to award a sole source contract for Acta Mustang Customer Service Software to Acta Solutions, Inc. The software is described as a customer service tool including Outlook email add-in, Knowledge Base Manager, and data analytics. Acta Solutions Inc. has been identified as the exclusive source for this product/service, and any other supplier capable of providing the same type of product/service is required to submit product information, statement of qualifications, and/or capabilities to the listed Purchasing Agent via email by the due date.

Work Details
Acta Mustang™ is a customer service tool that functions as an add-on to the standard Outlook email system. It is designed to streamline customer service interactions and responses for the Permit Office of the City of Orlando, FL. The software aims to provide fast, consistent, personalizable, and trackable customer service information.
It allows staff to efficiently handle inquiries by auto-generating responses and ensuring consistency in responses.
Acta Mustang™ also focuses on integrating into the Outlook system, tracking customer service interactions, streamlining email and phone responses, and ensuring staff consistency in customer service.

Period of Performance
The due date for this solicitation is Thursday, March 7, 2024 at 5:00 pm. The posting will remain active for seven (7) calendar days from the date of issuance.

Place of Performance
The place of performance for this contract is the City of Orlando, FL.