FasTrak Regional Customer Service Center Back Office System
ID: TSR RFQ-28681
• State: California
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Description
Background
The Bay Area Toll Authority (BATA) is responsible for the collection and administration of toll revenue on seven State-owned toll bridges in the San Francisco Bay Area. BATA operates the FasTrak® Regional Customer Service Center (RCSC), which processes electronic toll transactions and provides customer service for various toll facilities.
The goal of this contract is to develop, implement, and maintain a next-generation tolling Back Office System that will serve the region's tolling and customer service needs until at least 2050. BATA seeks a vendor to engage in a strategic partnership to deliver a robust technical solution that aligns with BATA's mission for long-term value creation and operational efficiency.
Work Details
The selected vendor will be responsible for:
1. Delivery of the Back Office System, including development, configuration, implementation, integration, and testing.
2. Transitioning from the existing back office system to the new system, including data migration of accounts, invoices, and violations.
3. Development and modifications to meet BATA's specific requirements.
4. Documentation of system support infrastructure and maintenance procedures.
5. Ongoing maintenance, support, updates, and upgrades of the system.
6. Project management and quality assurance activities throughout the project lifecycle.
7. Cloud-based hosting, reporting, archiving, and disaster recovery services.
Period of Performance
The work is expected to commence with a Notice to Proceed (NTP) in 2026 and be completed seven years following the start of operations and maintenance phase commencement. BATA may extend the period for up to ten additional one-year terms at its discretion.
Place of Performance
The contract will be performed at locations determined by BATA within California as necessary for project execution.
Bidder Requirements
Respondents must be registered to do business in California at the time of RFQ submission. They must demonstrate experience with tolling back office systems through completed projects that include data migration from legacy systems and have operated in Revenue Service for at least two consecutive years.
The Bay Area Toll Authority (BATA) is responsible for the collection and administration of toll revenue on seven State-owned toll bridges in the San Francisco Bay Area. BATA operates the FasTrak® Regional Customer Service Center (RCSC), which processes electronic toll transactions and provides customer service for various toll facilities.
The goal of this contract is to develop, implement, and maintain a next-generation tolling Back Office System that will serve the region's tolling and customer service needs until at least 2050. BATA seeks a vendor to engage in a strategic partnership to deliver a robust technical solution that aligns with BATA's mission for long-term value creation and operational efficiency.
Work Details
The selected vendor will be responsible for:
1. Delivery of the Back Office System, including development, configuration, implementation, integration, and testing.
2. Transitioning from the existing back office system to the new system, including data migration of accounts, invoices, and violations.
3. Development and modifications to meet BATA's specific requirements.
4. Documentation of system support infrastructure and maintenance procedures.
5. Ongoing maintenance, support, updates, and upgrades of the system.
6. Project management and quality assurance activities throughout the project lifecycle.
7. Cloud-based hosting, reporting, archiving, and disaster recovery services.
Period of Performance
The work is expected to commence with a Notice to Proceed (NTP) in 2026 and be completed seven years following the start of operations and maintenance phase commencement. BATA may extend the period for up to ten additional one-year terms at its discretion.
Place of Performance
The contract will be performed at locations determined by BATA within California as necessary for project execution.
Bidder Requirements
Respondents must be registered to do business in California at the time of RFQ submission. They must demonstrate experience with tolling back office systems through completed projects that include data migration from legacy systems and have operated in Revenue Service for at least two consecutive years.
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Overview
Opportunity Type
RFPQ
Opportunity ID
TSR RFQ-28681
Response Deadline
June 11, 2026
Due in 21 Days
Date Posted
April 29, 2026
Source
Pre-Bid Conference
Pre-bid meeting is scheduled and attendance is required.
Est. Value Range
Experimental
$50,000,000 - $150,000,000
(AI estimate)
On 4/29/26 Metropolitan Transportation Commission in California issued RFPQ FasTrak Regional Customer Service Center Back Office System with ID TSR RFQ-28681 due 6/11/26.
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Posted documents for FasTrak Regional Customer Service Center Back Office System
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Additional Details
Questions Due
05/13/2026