Benefit Plan Third-Party Administration Services Request for Information

Background
The County of Los Angeles, through its Department of Human Resources (DHR), is seeking information from vendors for Benefit Plan Third-Party Administration (BPA) Services. The DHR supports over 100,000 County employees with a comprehensive suite of employee benefits, including Cafeteria Benefit Plans, Subsidized Medical Benefits for part-time employees, Direct Pay plans, Health Care and Dependent Care Spending Accounts, and Commuter Benefit Plans.

The County operates these programs in a co-sourced relationship with third-party administrators to enhance service delivery to employees.

Work Details
The BPA Services required include:
1) Customer service through live call centers, email chatbots, and live chat;
2) Cloud-based internet-driven systems and applications;
3) Management of carrier file relationships and compliance with the Americans with Disabilities Act (ADA);
4) Verification of dependent and life event documentation;
5) Support for paperless initiatives to reduce environmental impact.

The vendor should also provide tools for employee enrollment processes, manage benefits adjustments, and generate reports for internal use.

Period of Performance
The RFI was released on September 3, 2025, and responses are due by October 8, 2025. The timeline for contract execution and service commencement will be determined based on the responses received.

Place of Performance
Services will be performed primarily within the County of Los Angeles.

Bidder Requirements
Vendors must demonstrate experience in providing BPA Services to public or government agencies. They should outline their organizational capabilities and detail how they can meet the needs of a large workforce.