70RTAC25R00000010 0001 Attachment 1 Statement of Work.pdf
Posted: Nov. 20, 2025
• Type: .pdf
• Size: 0.56MB
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Summary
This Statement of Work (SOW) is for the Cellular Wireless Management Services (CWMS) contract intended for the Department of Homeland Security (DHS) and its various components, covering the period from 2025 to 2035.
The SOW outlines the establishment of a single-award indefinite delivery indefinite quantity (IDIQ) contract that aims to provide comprehensive cellular wireless managed services. The core services mandated under this contract include:
- Program management
- Performance management
- Telecommunications expense management services (TEMS)
- A management portal
- Service desk support
- Transition services
Optional services may include cellular and satellite wireless devices, mobile device management (MDM) services, labor support, and in-building cellular enhancement services.
The primary objective of this SOW is to streamline DHS's cellular wireless services by reducing costs and improving efficiencies across its components, which include agencies such as Customs and Border Patrol (CBP), Cybersecurity and Infrastructure Security Agency (CISA), Federal Emergency Management Agency (FEMA), and others.
The contractor will be responsible for managing the entire lifecycle of wireless devices—from ordering to recycling—while ensuring compliance with performance standards and service levels. The document emphasizes the importance of effective program management through a designated program manager who will oversee daily operations and facilitate communication among all stakeholders.
Additionally, it highlights the need for robust performance management plans that include metrics for accountability and quality assurance.
The SOW also specifies requirements for government-furnished resources, security protocols, compliance with DHS policies, and detailed deliverables such as performance reports and training plans. It establishes a framework for decentralized ordering while maintaining oversight at the department level to ensure visibility into program costs and technical performance.
This SOW serves as a foundational document to guide the successful implementation of CWMS within DHS over the specified contract period.
The SOW outlines the establishment of a single-award indefinite delivery indefinite quantity (IDIQ) contract that aims to provide comprehensive cellular wireless managed services. The core services mandated under this contract include:
- Program management
- Performance management
- Telecommunications expense management services (TEMS)
- A management portal
- Service desk support
- Transition services
Optional services may include cellular and satellite wireless devices, mobile device management (MDM) services, labor support, and in-building cellular enhancement services.
The primary objective of this SOW is to streamline DHS's cellular wireless services by reducing costs and improving efficiencies across its components, which include agencies such as Customs and Border Patrol (CBP), Cybersecurity and Infrastructure Security Agency (CISA), Federal Emergency Management Agency (FEMA), and others.
The contractor will be responsible for managing the entire lifecycle of wireless devices—from ordering to recycling—while ensuring compliance with performance standards and service levels. The document emphasizes the importance of effective program management through a designated program manager who will oversee daily operations and facilitate communication among all stakeholders.
Additionally, it highlights the need for robust performance management plans that include metrics for accountability and quality assurance.
The SOW also specifies requirements for government-furnished resources, security protocols, compliance with DHS policies, and detailed deliverables such as performance reports and training plans. It establishes a framework for decentralized ordering while maintaining oversight at the department level to ensure visibility into program costs and technical performance.
This SOW serves as a foundational document to guide the successful implementation of CWMS within DHS over the specified contract period.
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