Outreach Contact/Call Center Support and Transitional Support Program
Services

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.
Solicitation Number: W81XWH-11-R-0350
Notice Type: Combined Synopsis/Solicitation
Synopsis: Outreach Contact/Call Center Support and Transitional Support Program services - W81XWH-11-R-0350
The U.S. Army Medical Research Acquisition Activity (USAMRAA) requires an experienced vendor to provide Outreach Contact/Call Center Support and Transitional Support Program services. Additional detail on the requirements can be found in the Performance Work Statement of the attached socilitation.
This is a combined synopsis/solicitation for commercial Outreach Contact/Call Center Support and Transitional Support Program services prepared in accordance with Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested and a written solicitation will not be issued.
The U S Army Research Acquisition Activity (USAMRAA) hereby issues a Request for Proposal (RFP) number W81XWH-11-R-0350 for Outreach Contact/Call Center Support and Transitional Support Program services for the TRICARE Management Activity (TMA), Defense Center of Excellence (DCoE). This solicitation is open to all Offerors under North American Industry Classification System (NAICS) code is 561422 - Telemarketing Bureaus and Other Contact Centers and NAICS code 624190 - Telephone referral services for personal and social problems. Any firm that believes it can provide the stated capability is invited to submit written notification to the Contracting Specialist within 30 calendar days from the date of this publication notice. Supporting evidence must be furnished in sufficient detail to demonstrate the firm's ability to provide the stated capability. Information shall be sent electronically to Marvin Bethel, Contract Specialist, at marvin.bethel@amedd.army.mil. No telephonic requests will be accepted. All responses received will be evaluated, however, a determination by the Government not to complete the proposed procurement based upon responses to this notice is solely within the discretion of the Government.
Request for Proposal Number: W81XWH-11-R-0350
Date of Solicitation: 5 August 2011
Question Due Date: 15 August 2011, 9:00 AM Eastern time
Offer Due Date/Local Time: 6 September 2011, 10:00 AM Eastern time
This Acquisition is: UNRESTRICTED
You are being requested to submit your Proposal in response to RFP Number: W81XWH-11-R-0350, a requirement of TRICARE, Defense Center of Excellence (DCoE) to provide Outreach Contact Support and Transitional Support Program services. FAR 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. Please submit your Proposal as a Firm Fixed Price Order. Your Proposal shall reflect the requirements as stated in the Performance Work Statement and the attachments identified below. The contents of this Request for Proposal are as follow: