DOS - IVLP English Language Guides - Market Research

The U.S. General Services Administration (GSA), in collaboration with the Department of State's Bureau of Educational and Cultural Affairs (ECA), is conducting market research to identify a contractor capable of providing comprehensive tour guide services for the International Visitor Leadership Program (IVLP). This prestigious program is designed to foster mutual understanding and cooperation between the United States and other nations by bringing current and emerging leaders from around the world to engage with their professional counterparts in the U.S. The contractor will play a pivotal role in making these visits informative, engaging, and memorable for approximately 4,000 participants each year.

The IVLP is a cornerstone initiative under ECA's purview, aiming to advance foreign policy priorities through international exchange programs. The program involves carefully curated visits that align with the professional interests of its participants. Tour guides are integral to this process, as they help convey American culture, history, and professional practices effectively. By doing so, they enhance the overall impact of the IVLP by providing an enriching experience that reflects both cultural appreciation and professional learning.

The scope of work for this contract includes delivering high-quality tour guide services alongside language interpretation capabilities. Contractors are expected to execute tours designed by IVLP's office while managing logistical challenges such as transportation coordination and itinerary adjustments. They must possess deep knowledge of American history and culture paired with superior storytelling skills. Additionally, contractors will be responsible for offering language interpretation services tailored to non-English speaking participants' needs.

Furthermore, cultural sensitivity is paramount; contractors must understand diverse cultural backgrounds and ensure all participants feel respected throughout their visit. Providing exceptional customer service is also crucial, including addressing participant needs promptly and fostering positive experiences for all visitors especially those with disabilities or special requirements. Effective communication skills across various platforms are essential for maintaining seamless interaction between stakeholders during these exchanges.