SSA OIG Hotline Call Center Operator Services   2

Background
The Social Security Administration (SSA), Office of Inspector General (OIG), requires contractor support to establish, staff, and operate a turnkey call center to ensure that incoming calls to the Hotline are handled professionally, effectively, and efficiently. The information collected shall be processed and delivered to the SSA OIG in a manner that enables the SSA OIG to use the information in furtherance of its statutory mission; and information is gathered and transmitted to SSA OIG securely and consistent with applicable federal information law.

Work Details
The contract includes provisions for firm-fixed price (FFP) contract line-item numbers (CLINS). The contractor shall furnish all necessary personnel, materials, and services to perform all tasks necessary for providing the services set forth in Attachment D-2 Statement of Work. The contract also includes a Pricing Table located in Attachment D-1, which outlines the pricing details. Additionally, the contract requires the contractor to submit a Non-Price Quotation containing technical requirements checklist and corporate experience.

Period of Performance
The period of performance will be a 12-month base period with four, 12-month option periods and with a six-month option to extend services, if exercised.