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CFPB - PII Discovery and Redaction - MRAS

ID: RFQ1679342 • Alt ID: R_GPzcZ7nPCnQiizh • Type: Solicitation


On behalf of Consumer Financial Protection Bureau (CFPB), GSA is conducting market research. To respond to this RFI, copy and paste the below link into a new browser. Only responses submitted through the linked RFI will be accepted. Nothing else will be evaluated or recorded (this includes selecting 'interested' within eBuy). Link to RFI: Note: If the link does not work, try clearing your browser history (cache) and then copying and pasting the link into a new browser. Any questions regarding this RFI will be responded to by email only. Send your inquiry to: - be sure to include the RFQ number.
The Consumer Financial Protection Bureau (CFPB) has issued a Request for Information (RFI) regarding available products and services for PII (Personally Identifiable Information) discovery and redaction. The CFPB receives consumer complaints about financial products and services, which are submitted through their CRM system. Before publishing these complaints, the CFPB takes steps to remove personal information and sensitive content. The current process involves a custom algorithm, human reviewers, and a final algorithm. The CFPB is seeking information on industry capabilities to provide a solution that would replace the existing algorithm and reduce the need for manual reviews.

The purpose of this RFI is to gather information that will help the CFPB plan for a future acquisition by understanding available solutions and estimated costs. The desired solution would serve as the primary method of detecting and redacting PII in consumer-submitted complaint narratives. It should replace the current algorithm and ideally eliminate or significantly reduce the need for human review. The solution should accurately identify direct and indirect PII within the narratives while avoiding over-redaction that could negatively impact readability.

The CFPB has provided specific questions for vendors to address in their responses to the RFI. These questions cover recommended solutions, cost breakdowns, approach to identifying PII, minimizing false positives, scalability, infrastructure requirements, and information needed to support accurate proposals. Vendors are also asked to provide their company information, relevant experience, and small-business size status.

Please note that the information provided in this RFI is subject to change and does not bind the government to purchase services or issue solicitations. The government will not pay for any costs associated with preparing responses to this RFI.


On 2/13/24 General Services Administration issued Solicitation RFQ1679342 for CFPB - PII Discovery and Redaction - MRAS due 2/27/24. The opportunity was issued full & open with NAICS 518210 and PSC DB10.
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