SourceAmerica Contact Center
Type: Forecast • Source ID: 270057
Overview
Description
The Centers for Medicare & Medicaid Services (CMS) is seeking contact center operations support to accept and respond to inquiries from its beneficiaries and their family members or caretakers.
Est. Value
Min: $10,000,000
Max: $20,000,000
Max: $20,000,000
Est. Award Date
01/30/2027
(Originally 1/30/27)
Future Opp
Source Est. Solicitation Date
10/16/2026
Set Aside
No Set Aside Used
Pricing
Firm Fixed Price
Procurement Method
Sole Source
Forecast Type
Contract - Sole Source
Place of Performance
USA
Centers for Medicare and Medicaid Services is forecasted to issue a exercise of option / follow-on procurement for SourceAmerica Contact Center around 01/30/2027 worth up to $20,000,000.
Agency
Source Level 1 Agency
Department of Health and Human Services
Source Level 2 Agency
CMS
Source Level 3 Agency
OC - CCOG
Incumbent
Incumbent
Award ID
Potential Value
$13,680,552.61
Period of Performance
6/1/22
-
2/28/27
Contacts
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
6/12/26
Date Modified
9/12/26
Source Est. Period of Performance Start
3/1/27
Additional Notes
Contracting office: 7500-7530-00500; OAGM division: AGG - DBSC; Duration: 4 Years; Associated IDIQ/BPA: External - Ability One Contract; Program contact: Julie Lewis, julie.lewis@cms.hhs.gov, 410-786-6343; Current FY value: >= $2M and < $5M.
Source Forecast ID
270057