OC3 Call Order

This call order requirement will be solicited between the four FEMA established BPA holders, 70FBTX21A00000001 GDIT, 70FBTX21A00000002 ITCON, 70FBTX21A00000003 Maximus, and 70FBTX21A00000004 TTEC. One Small Business and three Other Than Small Businesses. The purpose of this requirement is to award Call-Order(s) against FEMA's Blanket Purchase Agreements (BPA) for surge Contact Center support, during periods of surge disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the contractor be prepared to provide up to 28,000 production hours per week. The Contractor will have the capability to increase, at FEMA's discretion, the weekly production hours up to a maximum of 16,800 production hours. The Contractor shall have the capability to support 24 hours a day, 7 days a week, inclusive of weekends and holidays.