HSI Tip Line Intake Support Services

The HSITL has a requirement for remote Customer Service Representatives (CSR) to augment current federal staff. Remote CSR s can be located anywhere within the United States. The contractors will be expected to provide customer service and interpersonal communication skills to support the ICE law enforcement mission, as well as maintain public and community relations by answering incoming calls and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around the clock, every day of the year and requires the services to be available during all times as necessary to augment federal staff. Tips are information received alleging criminal or suspicious activity within the Department of Homeland Security (DHS) mission and jurisdiction in the United States and abroad. The tips require review for mission alignment, research to identify corroborative information in government systems, and dissemination to ICE field offices for potential enforcement action. The volume of tips received from the public may increase suddenly based on national events.