USA Contact (USACON)

IDIQ

Description

Provide contact center services that enables federal agencies to obtain high quality, state-of-the-art, cost-effective contact center solutions in a timely manner to better serve the public. Services include routine contact center services or emergency situations.

Overview

Ceiling

$2,500,000,000

Primary Sponsoring Agency

Assisted Acquisition Services Region 11: National Capital [GSA - FAS - AAS]

Who Can Use

Multiple Agencies

Primary NAICS

519190 - All Other Information Services

Primary PSC

AD21 - R&D- Defense Other: Services (Basic Research)

Primary Set Aside

None

Extent Competed

Full And Open Competition

USA Contact (USACON) awarded by Assisted Acquisition Services Region 11: National Capital in March 2008 accepts orders through March 2018. The IDIQ has a reported ceiling of $2,500,000,000, and as of today, $1,056,046,546 has been obligated through the vehicle with a total reported backlog of $598,907,120 and funded backlog of $7,570,567 from all task orders, though the ordering period has ended so backlog may not be realized. The IDIQ was awarded full & open and has a primary NAICS code of 519190.

Award Hierarchy

Vehicle

USA Contact (USACON)

Indefinite Delivery Vehicles

Prime Contracts

Subcontracts

Status

Period of Performance

3/11/08

Start Date

3/10/18

Ordering Period End Date

100% Complete

Task Order Obligations and Backlog

$1.1B

Total Obligated

$1.1B

Current Award

$1.7B

Potential Award

64% Funded

$7.6M

Funded Backlog

$598.9M

Total Backlog

Vehicle Award Share

Contractors with greatest percentage of obligations for USA Contact (USACON)

Vehicle Award Share

Federal Award Analysis