Virtual Call Center
ID: CRFQ-0323-WWV2500000001-1 • State: West Virginia
Opportunity Assistant
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Description
Background
The West Virginia Purchasing Division, on behalf of the Agency, WorkForce West Virginia, is seeking bids from qualified vendors to establish an open-ended contract for the purchase of a Virtual Call Center.
This initiative aims to enhance the agency's operational capabilities in managing calls and providing services effectively.
Work Details
The contract will include the following services and products:
1. AWS Services - Estimates; actual costs will be based on consumption.
2. Cloud Assured Managed Services - Estimates; actual costs will be based on consumption.
3. Professional Service Hours (Project Manager) - Estimated hours based on consumption.
4. Professional Service Hours (Junior Developer) - Estimated hours based on consumption.
5. Professional Service Hours (Senior Developer) - Estimated hours based on consumption.
Period of Performance
The contract is expected to commence upon award and will remain effective until all services have been delivered or as specified in the contract terms.
Place of Performance
The services will be performed at WorkForce West Virginia, located at 1900 Kanawha Blvd, East, Building 3, Charleston, WV.
The West Virginia Purchasing Division, on behalf of the Agency, WorkForce West Virginia, is seeking bids from qualified vendors to establish an open-ended contract for the purchase of a Virtual Call Center.
This initiative aims to enhance the agency's operational capabilities in managing calls and providing services effectively.
Work Details
The contract will include the following services and products:
1. AWS Services - Estimates; actual costs will be based on consumption.
2. Cloud Assured Managed Services - Estimates; actual costs will be based on consumption.
3. Professional Service Hours (Project Manager) - Estimated hours based on consumption.
4. Professional Service Hours (Junior Developer) - Estimated hours based on consumption.
5. Professional Service Hours (Senior Developer) - Estimated hours based on consumption.
Period of Performance
The contract is expected to commence upon award and will remain effective until all services have been delivered or as specified in the contract terms.
Place of Performance
The services will be performed at WorkForce West Virginia, located at 1900 Kanawha Blvd, East, Building 3, Charleston, WV.
Overview
Agency
Opportunity Type
Centralized Request for Quote (CRFQ)
Opportunity ID
CRFQ-0323-WWV2500000001-1
Response Deadline
Oct. 15, 2024
Past Due
Date Posted
Sept. 26, 2024
Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
High
Source
Source Notes
Source does not have a linkable page for this opportunity. To find the opportunity, go to the Source website listed above and search for the Opportunity ID.
On 9/26/24 WORKFORCE WEST VIRGINIA in West Virginia issued Centralized Request for Quote (CRFQ) Virtual Call Center with ID CRFQ-0323-WWV2500000001-1 due 10/14/24.
Contacts
Documents
Posted documents for Virtual Call Center
Opportunity Assistant
Classifications
Opportunity Classification
Info Technology