Udemy Business Licensing

Background
The West Virginia Purchasing Division is soliciting bids on behalf of the West Virginia Office of Technology (WVOT) to establish a contract for the maintenance and support of its already-owned Ivanti Service Manager on-prem instance. The goal of this contract is to ensure continuous support and updates for the Ivanti software, as well as to provide training and licensing for Ivanti Neurons ITSM and ITAM.

Work Details
The contractor will provide maintenance and support for 95 Ivanti Service Manager Licenses, including:
1. Maintenance and support for one year with three optional one-year renewals.
2. Direct access to Ivanti Support Sites for updates.
3. Provision of a copy of all applicable maintenance and support agreements prior to contract award.
4. Licensing and support for concurrent Ivanti Neurons ITSM and ITAM, including 95 Concurrent Licenses (SKU SM-SMAMCU-CI1) with the ability to migrate from On-Prem Service Manager to the Analyst Cloud.
5. Support in setting up DEV, UAT, and Production environments.
6. Access to the Ivanti Advantage Learning Subscription for Enterprise Service Management (SKU TRNG-AL-ESM-S).

Period of Performance
The initial contract term will be for one year with a minimum of one renewal, preferably three one-year renewals.

Place of Performance
Services will be performed at the West Virginia Office of Technology or as directed by the agency.

Bidder Requirements
Vendors must be authorized by Ivanti to provide software maintenance and support for the licenses and provide proof upon request. Additionally, vendors must comply with all applicable state laws, regulations, and ordinances.