Salesforce Managed Services

Background
The Washington State Housing Finance Commission was created in 1983 as a financing conduit to make affordable housing available throughout the state of Washington through the use of mortgage revenue bonds. The Commission was given additional authority to issue nonrecourse revenue bonds for cultural and social service projects and to issue bonds for beginning farmer/ranchers and energy projects. The Commission also allocates the federal housing tax credits for the state of Washington.
The Commission, located in downtown Seattle, employs approximately 80 staff members.

Work Details
The Commission is seeking a firm to provide Salesforce Managed Services, which involves supporting and maintaining the existing platform, delivering new functionalities or updating existing ones, and providing advisory services or expert advice as needed. The specific tasks include:
- Responding to user inquiries
- Incident management
- User access and configuration
- Creation/deletion/update of current automations, configurations, and customizations
- Advising on apps to integrate and serve the Commission’s needs
- Implementing new functionality based on outlined business processes and needs
- Identifying technical debt
- Reviewing functionality developed during the Commission’s Salesforce implementation for possible updating or redesign.
The contractor is expected to provide professional services by qualified personnel, responsiveness to the Commission’s requests and needs for each project, professional quality and a high degree of creativity on all projects.

Period of Performance
The contract will be for a two-year period: July 1, 2024, through June 30, 2026.

Place of Performance
The work will be performed at the location of the Washington State Housing Finance Commission in downtown Seattle.