Request for Information for a Regulatory Licensing, Enforcement, and Case Management System

Background
The City of Seattle, through its Finance and Administrative Services Department (FAS) and Consumer Protection Division (CPD), is seeking to modernize its regulatory licensing, enforcement, and case management systems. The current systems are outdated, spanning over 20 years of operational history and supporting approximately 10,000 licenses across 22 industries.

The goal of this Request for Information (RFI) is to gather pricing information and insights from qualified vendors to inform a future Request for Proposal (RFP) for a cloud-based solution that integrates various functionalities including licensing management, enforcement workflows, and customer interactions.

Work Details
The RFI seeks information on a comprehensive system that includes the following functionalities:

1. Regulatory Licensing & Lifecycle Management: Issuance, renewals, modifications, terminations, and accounts receivable management.
2. Complex Fee and Penalty Structures: Support for multi-tier fee configurations based on various criteria such as business size and category.
3. Enforcement & Case Management: Creation and assignment of enforcement cases, tracking activities, managing delinquent accounts, and generating notices.
4. Inspections Management: Scheduling inspections, recording findings, and mobile support for field inspectors.
5. Document Management & Storage: Capturing documents related to licenses and enforcement actions with appropriate access controls.
6. Workflow & Business Process Automation: Tools for designing custom workflows with automated notifications and escalation rules.
7. Customer-Facing Portal: Online capabilities for license applications, renewals, payments, document uploads, status tracking, and communication.
8. Reporting & Analytics: Standard reports on licensing metrics and ad-hoc reporting capabilities.
9. Integration Requirements: Must integrate with existing City systems like STORM, PeopleSoft, Accela, Government Premier, Kubra, and ECM/SharePoint.

Period of Performance
The anticipated timeline for project completion is within 18 to 24 months from contract execution.

Place of Performance
The services will be performed in Seattle; specific geographic locations may include City facilities or cloud-based environments as applicable.

Bidder Requirements
Vendors must demonstrate their ability to meet specific functional requirements outlined in the RFI. There are no stated set-aside certifications or local requirements mentioned.