Development of a Comprehensive Web Application for the DLCA

Background
The Government of the Virgin Islands, through the Department of Property and Procurement, is seeking proposals for the development of a comprehensive web application for the Department of Licensing and Consumer Affairs (DLCA). This initiative aims to modernize and streamline online services related to business and professional licensing, consumer complaints, enforcement citations, and legal case management. The goal is to replace outdated systems with a user-friendly solution that enhances operational efficiency and service delivery.

Work Details
The contractor will be responsible for designing, developing, testing, and deploying a comprehensive web application that includes:

1. **Licensing Management**:
- User accounts for businesses and professionals.
- Online application forms with backend verification.
- Real-time license status updates.
- Automated renewal alerts and online payment processing.
- Secure document storage with encryption.
- License verification system accessible by administrators and the public.
- Password-less secure login technology.
- Mobile app for admin users to manage licenses on-the-go.

2. **Consumer Affairs**:
- Complaint portal for consumers to submit complaints with tracking capabilities.

3. **Citation Management**:
- E-Citation system for logging and managing citations.

4. **Case Management**:
- Case log entry system with document management capabilities.

5. **Must-Have Features**:
- AI-powered chatbots for customer queries.
- VoIP system integration for real-time communication.

6. **Technical Implementation**:
- Data migration from current systems without loss.
- Comprehensive testing phases including UAT (User Acceptance Testing).

7. **Maintenance & Support**:
- Continuous post-launch support including regular backups, security audits, and user support.

Period of Performance
The contract will be performed over a period of one (1) year, with five (5) one-year renewal options available.

Place of Performance
The work will be conducted in the St. Thomas/St. John and St. Croix Districts of the United States Virgin Islands.