Convenience Pay Services

Background
The Loudoun County Sanitation Authority, doing business as Loudoun Water, is seeking qualified service providers to submit sealed proposals for the Convenience Pay Services project. This initiative aims to enhance the ability of Loudoun Water's customers to electronically and securely process payments. The procurement process will adhere to the Virginia Public Procurement Act (VPPA).

Work Details
Vendors are required to provide convenience pay services that support various payment methods including consumer credit and debit cards, checking and savings accounts (via one-time and recurring/installment ACH), and mobile payments.

The payment environments must include the LW Connect customer portal, Interactive Voice Response (IVR) systems, mobile devices/applications, and popular digital wallets such as Apple Pay, Google Pay, and Samsung Pay.

The solution must also be capable of calculating, presenting, and applying customer-paid convenience fees transparently and in compliance with PCI standards while preserving fee-free options like ACH/eCheck payments. Additionally, vendors will deliver professional services throughout all implementation phases: design, development, integration with back-office systems, testing, deployment, optimization, change management, and project management. Ongoing support, maintenance, and training post-launch are also required to ensure successful adoption.

Period of Performance
The contract performance period is not explicitly stated in the provided information; however, proposals must be submitted by April 3, 2026.

Place of Performance
The services will be performed for Loudoun Water located at 44865 Loudoun Water Way, Ashburn, VA 20147.

Bidder Requirements
Bidders must comply with the requirements set forth in the Virginia Public Procurement Act (VPPA). Specific certifications or qualifications for bidders have not been detailed.