Rfp - Merchant Services Provider

Background
The City of St. George is seeking to engage a full-service vendor with experience in developing, installing, and operating credit and debit card processing services for the city. The goal of this contract is to enhance payment processing capabilities across various city departments while ensuring compliance with industry standards.

Work Details
The vendor will provide all necessary hardware, including credit card terminals, swipers, and related equipment. The system must be fully PCI compliant and support multiple payment methods including online payments, mobile payments, and in-person transactions using chip cards and contactless payments. Specific requirements include:

- Competitive discount rates for processing all major credit cards (Visa, MasterCard, Discover, American Express) and additional discounts for utility payments.
- Support for interactive voice response technology (IVR) and recurring payments.
- Electronic deposit of payments into specified City bank accounts.
- Batch processing capabilities with real-time settlement.
- Online access for transaction reporting and reconciliation by merchant ID.
- Compatibility with existing City software via API integration.
- Comprehensive documentation and technical support for integration.
- Monthly statements summarizing revenue activity with clear separation of processing fees from deposits.
- 24/7 technical support with service level agreements (SLAs).
- Compliance with PCI DSS standards and provision of a current SOC report verifying security controls.

Period of Performance
The contract will be effective upon execution by both parties and will continue for one year unless terminated earlier as per the agreement terms.

Place of Performance
Services will be performed at various locations within the City of St. George, Utah.

Bidder Requirements
Bidders must demonstrate at least five years of experience in processing credit payment records for public sector customers. They must provide financial stability documentation including audited financial statements. The proposing financial institution must be a qualified depository for public funds under Utah State law. Additionally, bidders are required to implement fraud prevention controls and provide a transparent pricing structure detailing all fees associated with the services.