RFI Case Management Solutions (CMS)

Background
The Texas Health and Human Services Commission (HHSC) Chief Technology Office (CTO) is responsible for developing technology strategies and enterprise designs to support the agency's mission. The CTO conducts market research to align technology strategies with customer needs, aiming to enhance service delivery to the citizens of Texas.

This Request for Information (RFI) seeks vendor feedback on budgetary estimates for Case Management Solutions (CMS), which are essential for planning and strategic objectives.

Work Details
The RFI requests vendors to provide Rough Order of Magnitude (ROM) estimates for Case Management Solutions, focusing on system delivery and service delivery options. Vendors should consider the following in their responses:

1) Include Development, Testing, and Production environments in the ROM estimations;
2) Address High-Availability and Disaster Recovery (HADR) requirements;
3) Include Load Balancing considerations;
4) Provide pricing structures for Software as a Service (SaaS) and Cloud Service Provider (CSP) deployments;
5) Estimate user capacity for different roles;
6) Detail license considerations, including types and contract lengths;
7) Assess how data classifications affect estimates;
8) Include deployment costs, ongoing support costs, and a one-year post-deployment estimate;
9) Provide supporting architecture diagrams that illustrate cost components.

Period of Performance
Responses are requested until December 30, 2024, at 10:30 a.m. Central Standard Time.

Place of Performance
Responses should be submitted electronically to the designated point of contact at the HHSC Procurement and Contracting Services Division located at 1100 West 49th Street, Austin, TX.