Printing Services for Patient Billing

Background
The University of Texas Health Science Center at San Antonio (UTHSA) is soliciting proposals for printing services specifically for monthly patient billing statements. UTHSA, as a leading academic research institution in South Texas, aims to enhance its operational efficiency in patient billing through this contract. The selected vendor will be responsible for securely receiving, processing, printing, and mailing billing statements generated from the EPIC electronic health record system. This initiative supports UTHSA's mission to provide high-quality healthcare services while ensuring compliance with relevant regulations.

Work Details
The contract includes the following services:

1. Printing clear, full-color patient statements from electronic files generated by EPIC.
2. Mailing approximately 3,000 bills per month for the School of Dentistry and 60,000 bills for the Multispecialty Research Hospital (MSRH).
3. Providing optional inserts (buck slips) with statements as needed.
4. Utilizing #9 single window payment envelopes printed with the return address corresponding to the billing statement.
5. Using #10 double windows statement envelopes capable of containing a #9 payment envelope.
6. Ensuring secure and timely mailing via USPS or other carriers, including presorting and postage optimization to reduce costs.
7. Implementing quality control measures that allow UTHSA to review and approve critical checkpoints related to the billing file prior to statement production.

Period of Performance
The contract will commence upon award and is expected to continue for an initial term of one year, with options for renewal based on performance and mutual agreement.

Place of Performance
Services will be performed at the vendor's facility capable of handling secure data processing and printing operations, with deliveries made to UTHSA located at 7703 Floyd Curl Drive, San Antonio, Texas.

Bidder Requirements
Vendors must demonstrate a minimum of five years' experience in printing and mailing healthcare-related billing statements. They must comply with HIPAA regulations and possess TX-RAMP Level II Certification prior to contract execution. Additionally, vendors are required to submit a HUB Subcontracting Plan (HSP) as part of their proposal.