Cisco Smartnet
ID: RFP 26-05-01
• State: Texas
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Description
Background
The Lone Star College System (LSCS) is seeking proposals for a contract to provide Cisco Smartnet licensing, maintenance, and support services. LSCS serves over 80,000 credit students each semester and is committed to providing high-quality education and training. The system consists of 23 locations in the greater Houston area and has a significant economic impact on the local community.
Work Details
The vendor will provide renewals of Cisco Smartnet coverage for selected hardware, including:
1. Maintenance and Support: Direct access to Cisco technical support, software updates, patches, security updates, and access to knowledge base resources.
2. Platform Capabilities: Support for network performance monitoring, server monitoring (Windows/Linux), application monitoring, log aggregation, and integration with existing IT systems.
3. Deliverables: Proof of active license renewal, updated license keys, documentation of support coverage, and access credentials for support portals.
4. Service Level Expectations: A dedicated team for the renewal process, timely resolution of coverage issues, same-day response to RMA/TAC issues, maintaining Cisco Preferred Partner Status with local staff presence in Greater Houston.
Period of Performance
The contract will have a base term of three years from December 1, 2026 to November 30, 2029 with two optional one-year renewals.
Place of Performance
Services will be performed at various locations within the Greater Houston area as part of the Lone Star College System.
Bidder Requirements
Bidders must comply with specific requirements including maintaining insurance coverage (General Liability, Workman’s Compensation), submitting a Certificate of Interested Parties Form 1295 electronically with their proposal, and providing at least three references from similar projects. Additionally, bidders must ensure that none of their employees have disqualifying criminal histories if they will have direct contact with students.
The Lone Star College System (LSCS) is seeking proposals for a contract to provide Cisco Smartnet licensing, maintenance, and support services. LSCS serves over 80,000 credit students each semester and is committed to providing high-quality education and training. The system consists of 23 locations in the greater Houston area and has a significant economic impact on the local community.
Work Details
The vendor will provide renewals of Cisco Smartnet coverage for selected hardware, including:
1. Maintenance and Support: Direct access to Cisco technical support, software updates, patches, security updates, and access to knowledge base resources.
2. Platform Capabilities: Support for network performance monitoring, server monitoring (Windows/Linux), application monitoring, log aggregation, and integration with existing IT systems.
3. Deliverables: Proof of active license renewal, updated license keys, documentation of support coverage, and access credentials for support portals.
4. Service Level Expectations: A dedicated team for the renewal process, timely resolution of coverage issues, same-day response to RMA/TAC issues, maintaining Cisco Preferred Partner Status with local staff presence in Greater Houston.
Period of Performance
The contract will have a base term of three years from December 1, 2026 to November 30, 2029 with two optional one-year renewals.
Place of Performance
Services will be performed at various locations within the Greater Houston area as part of the Lone Star College System.
Bidder Requirements
Bidders must comply with specific requirements including maintaining insurance coverage (General Liability, Workman’s Compensation), submitting a Certificate of Interested Parties Form 1295 electronically with their proposal, and providing at least three references from similar projects. Additionally, bidders must ensure that none of their employees have disqualifying criminal histories if they will have direct contact with students.
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Overview
Agency
Opportunity Type
Request for Proposal
Opportunity ID
RFP 26-05-01
Response Deadline
June 16, 2026
Due in 1 Days
Date Posted
May 22, 2026
Source
Q&A Deadline
Direct any questions regarding this RFP to Clavelia Martin, Commodity Manager, through the questions and answers tab in the Lone Star College System eBid/Ion Wave system.
Est. Value Range
Experimental
$250,000 - $2,500,000
(AI estimate)
Agency Distribution
Moderate
On 5/22/26 Lone Star College in Texas issued Request for Proposal Cisco Smartnet Licensing, Maintenance, and Support Services with ID RFP 26-05-01 due 6/16/26.
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Documents
Posted documents for Cisco Smartnet
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