Articulate 360 Teams Software Subscription Services and Related Services

Background
The Texas Comptroller of Public Accounts (CPA), an agency of the State of Texas, issues this Request for Offers (RFO) to solicit offers from qualified vendors for Articulate 360 Teams Software Subscription Services and Related Services.

CPA's objective is to obtain services that represent the best value for CPA and the State of Texas. The software is utilized across multiple divisions within CPA for training development needs, including Statewide Procurement, Property Tax, Information Security, and Enforcement.

Work Details
The Successful Respondent shall provide continued subscription to Articulate 360 Teams software licenses as listed in Price Schedule 1 of the Mandatory Price Sheet.

This includes all costs associated with Licensed Software, Software Maintenance and Technical Support, and hosting applicable components of the Licensed Software in a cloud environment. Services must include telephone and online support, Error Corrections, Software Updates, Software Upgrades, Software Patches, Software Fixes, Software Enhancements, Software Releases, performance improvements, Licensed Software Documentation, unlimited support contacts, and unlimited annual incidents.

The Successful Respondent must also provide a help-desk toll-free telephone number or website for reporting problems or issues with the Licensed Software available 24/7/365.

Period of Performance
The contract will be effective as of the Award Date and will continue throughout the term specified in the contract agreement.

Place of Performance
Services will be performed at locations designated by CPA within the continental United States.