911 PSAP Recording System
ID: 9047
• State: Texas
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Description
Background
The City of Denton is issuing a Request for Information (RFI) for the Denton Technologies Service department to procure a 911 PSAP Recording System. This system is essential for the City’s Public Safety Answering Point (PSAP), which manages emergency and non-emergency communications for police, fire, and emergency medical services.
The goal is to implement a mission-critical recording solution that captures and retains all public safety communications, including 911 telephony, administrative phone lines, and Project 25 (P25) radio communications. The selected vendor will need to ensure reliability, evidentiary integrity, regulatory compliance, and long-term scalability of the system.
Work Details
The contract will involve providing a comprehensive 911 PSAP Recording System that includes:
- Licensing for core system functionality (1 unit)
- Licensing for dedicated lines recording (Analog) (16 units)
- Licensing for concurrent recording lines (Cisco) (25 units)
- Licensing for dedicated Radio recording lines (Motorola P25) (52 units)
- Licensing for 911 lines recording (Vesta 911) (32 units)
- 24/7 maintenance and technical support for the product
- Total cost for system setup including hardware equipment
- Project Management services
- Implementation and configuration services
- Estimated cost for custom integration development (APIs)
- Radio interface support and CAD integration capabilities
- Compliance with CJIS standards and other regulatory requirements.
Period of Performance
The period of performance is expected to span five years from the date of contract award.
Place of Performance
The work will be performed in Denton, Texas.
Bidder Requirements
Bidders must demonstrate compliance with various insurance requirements including commercial general liability insurance with minimum limits of $1 million per occurrence, cyber/technology network liability insurance, and must provide evidence of compliance with CJIS standards. Additionally, bidders should have experience in providing similar services to municipal government entities.
The City of Denton is issuing a Request for Information (RFI) for the Denton Technologies Service department to procure a 911 PSAP Recording System. This system is essential for the City’s Public Safety Answering Point (PSAP), which manages emergency and non-emergency communications for police, fire, and emergency medical services.
The goal is to implement a mission-critical recording solution that captures and retains all public safety communications, including 911 telephony, administrative phone lines, and Project 25 (P25) radio communications. The selected vendor will need to ensure reliability, evidentiary integrity, regulatory compliance, and long-term scalability of the system.
Work Details
The contract will involve providing a comprehensive 911 PSAP Recording System that includes:
- Licensing for core system functionality (1 unit)
- Licensing for dedicated lines recording (Analog) (16 units)
- Licensing for concurrent recording lines (Cisco) (25 units)
- Licensing for dedicated Radio recording lines (Motorola P25) (52 units)
- Licensing for 911 lines recording (Vesta 911) (32 units)
- 24/7 maintenance and technical support for the product
- Total cost for system setup including hardware equipment
- Project Management services
- Implementation and configuration services
- Estimated cost for custom integration development (APIs)
- Radio interface support and CAD integration capabilities
- Compliance with CJIS standards and other regulatory requirements.
Period of Performance
The period of performance is expected to span five years from the date of contract award.
Place of Performance
The work will be performed in Denton, Texas.
Bidder Requirements
Bidders must demonstrate compliance with various insurance requirements including commercial general liability insurance with minimum limits of $1 million per occurrence, cyber/technology network liability insurance, and must provide evidence of compliance with CJIS standards. Additionally, bidders should have experience in providing similar services to municipal government entities.
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Overview
Agency
Opportunity Type
Request for Information
Opportunity ID
9047
Response Deadline
June 2, 2026
Due in 9 Days
Date Posted
May 19, 2026
Source
Q&A Deadline
Questions must be submitted by the stated Questions Deadline. Contact information provided: Gabby Leeper, Gabby.Leeper@cityofdenton.com, Denton - Purchasing.
Est. Value Range
Experimental
$250,000 - $1,200,000
(AI estimate)
Agency Distribution
Moderate
On 5/19/26 TX in Texas issued Request for Information 911 PSAP Recording System with ID 9047 due 6/2/26.
Contacts
Documents
Posted documents for 911 PSAP Recording System
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