Prepaid Debit Card

Background
The State of Tennessee, Department of Finance and Administration, issues this Request for Proposals (RFP) to solicit responses for prepaid debit card services. The goal is to procure a Visa or MasterCard branded prepaid debit card to deliver state agency program benefits securely and conveniently to recipients. Current programs utilizing the card include child support payments, unemployment insurance payments, Tennessee Consolidated Retirement System (TCRS) retirement payments, Individualized Education Account (IEA) payments, and payroll. The State aims to provide these services at competitive prices while ensuring no fees are charged to the State.

Work Details
The contractor will provide prepaid debit card services that include:
1. All In-Network ATM cash withdrawals at no cost to the Cardholder.
2. Unlimited cash access via bank tellers at participating Visa or MasterCard banks.
3. 24/7 access to a secure website for account management.
4. Monthly account access and all customer service calls at no charge.
5. Electronic transfers to bank accounts via the secure website or bank tellers.
6. Printed monthly statements upon request, balance inquiries, online bill pay functionality, and PIN/signature-based purchases.

Additionally, all services must be provided free of charge for Individualized Education Accounts and Payroll Card Accounts.

Period of Performance
The contract period will be defined in the Pro Forma Contract (Attachment 6.6) and will detail the specific duration for which the services are required.

Place of Performance
The services will be performed within the State of Tennessee as specified in the contract.

Bidder Requirements
Respondents must comply with nondiscrimination requirements as outlined in Section 1.3 of the RFP. They must also hold necessary business or professional licenses and be registered with the Tennessee Department of Revenue for sales tax collection before signing the contract.