FMLA Case Management System
ID: RFI 31903-00005
• State: Tennessee
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Description
Background
The State of Tennessee, Department of Human Resources, is seeking to modernize its Family and Medical Leave Act (FMLA) administration through a comprehensive technology solution. The goal is to streamline case management, automate eligibility determinations and workflows, ensure compliance with federal and state regulations, and enhance reporting and analytics capabilities.
The current manual processes are inefficient and lack a centralized platform for managing leave types and documentation. This RFI aims to identify qualified vendors capable of providing a secure, scalable solution that integrates with existing ERP, payroll, and HR systems.
Work Details
The proposed solution should include the following features:
1. Streamlined case management for FMLA processes.
2. Automation of eligibility determinations and workflows.
3. Compliance with federal and state regulations.
4. Enhanced reporting and analytics capabilities.
5. Integration with existing ERP, payroll, and HR systems.
6. Security measures including data encryption, audit trails, SOC 2 Type II certification, and compliance with ADA standards.
7. User access management including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
8. Compatibility with major web browsers and cross-platform functionality.
9. Customizable tools for leave types, notifications, workflows, and dashboards.
10. Document management capabilities including version control and mass import of legacy data.
11. Workflow automation for FMLA requests including eligibility reviews and notifications for deadlines.
Period of Performance
The RFI was issued on April 1, 2026, with responses due by April 30, 2026.
Place of Performance
The contract will be performed in Tennessee; specific locations may include the Department of Human Resources offices in Nashville.
Bidder Requirements
Vendors must provide a current SOC 2 Type II report covering security criteria applicable to the proposed FMLA platform. All state data must be stored within the continental United States. Vendors should disclose any AI or ML capabilities included in their solutions.
The State of Tennessee, Department of Human Resources, is seeking to modernize its Family and Medical Leave Act (FMLA) administration through a comprehensive technology solution. The goal is to streamline case management, automate eligibility determinations and workflows, ensure compliance with federal and state regulations, and enhance reporting and analytics capabilities.
The current manual processes are inefficient and lack a centralized platform for managing leave types and documentation. This RFI aims to identify qualified vendors capable of providing a secure, scalable solution that integrates with existing ERP, payroll, and HR systems.
Work Details
The proposed solution should include the following features:
1. Streamlined case management for FMLA processes.
2. Automation of eligibility determinations and workflows.
3. Compliance with federal and state regulations.
4. Enhanced reporting and analytics capabilities.
5. Integration with existing ERP, payroll, and HR systems.
6. Security measures including data encryption, audit trails, SOC 2 Type II certification, and compliance with ADA standards.
7. User access management including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
8. Compatibility with major web browsers and cross-platform functionality.
9. Customizable tools for leave types, notifications, workflows, and dashboards.
10. Document management capabilities including version control and mass import of legacy data.
11. Workflow automation for FMLA requests including eligibility reviews and notifications for deadlines.
Period of Performance
The RFI was issued on April 1, 2026, with responses due by April 30, 2026.
Place of Performance
The contract will be performed in Tennessee; specific locations may include the Department of Human Resources offices in Nashville.
Bidder Requirements
Vendors must provide a current SOC 2 Type II report covering security criteria applicable to the proposed FMLA platform. All state data must be stored within the continental United States. Vendors should disclose any AI or ML capabilities included in their solutions.
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Overview
Opportunity Type
Request for Proposals (RFP)
Opportunity ID
RFI 31903-00005
Response Deadline
April 30, 2026
Past Due
Date Posted
April 1, 2026
Source
Source Notes
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Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
Moderate
On 4/1/26 State of Tennessee in Tennessee issued Request for Proposals (RFP) FMLA Case Management System with ID RFI 31903-00005 due 4/29/26.
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Documents
Posted documents for FMLA Case Management System
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