Social Media Monitoring & Analytics Platform

Background
The University of South Carolina's College of Information and Communications is seeking to establish a contract for an enterprise-class social media monitoring and analytics platform. The goal is to provide real-time scanning across major online channels with full firehose-level data access, aligning with the university's mission to enhance communication and information dissemination.

Work Details
The selected service provider will deliver a comprehensive social media monitoring and analytics platform that includes:
- Real-time scanning capabilities across major social media platforms and relevant online channels.
- Full firehose-level data access for extensive data collection and analysis.
- Features that support the university's needs for monitoring public sentiment, engagement metrics, and trend analysis in social media communications.

Period of Performance
The contract will commence on March 1, 2026, and is expected to conclude on February 28, 2031. The initial term is one year with four optional one-year renewals, allowing for a maximum contract duration of five years.

Place of Performance
The services will be performed at the University of South Carolina located in Columbia, South Carolina.

Bidder Requirements
Offerors must possess a USC User ID to submit an offer online. They are required to comply with all applicable provisions of the Drug-free Workplace Act. Additionally, Offerors must certify that they are not debarred or suspended from receiving contracts by any state or federal agency.