Scc Student Payment Services

Background
The Spartanburg Community College (SCC) is seeking a contractor to provide student payment services that enhance the financial transaction experience for students. The goal of this contract is to implement a comprehensive solution that meets the specific needs of SCC in processing payments efficiently and effectively, while ensuring compliance with current technologies and standards.

Work Details
The contractor will be responsible for providing a student payment solution that includes the following functionalities:
- Processing payments for both online and in-person transactions.
- Supporting multiple payment methods including credit/debit cards, ACH transfers, and mobile payments from major credit card providers such as Visa, MasterCard, Discover, American Express, Apple Pay, and Google Pay.
- Providing POS terminals and ensuring PCI compliance for hardware.
- Offering an e-check solution allowing students to pay via e-check with real-time updates to Ellucian Colleague.
- Facilitating electronic processing of student aid refunds via direct deposit and credit/debit card.
- Allowing students to maintain/edit bank account information for refunds disbursed via e-check.
- Enabling processing of split fee transactions and charging a convenience fee on credit/debit card transactions.
- Calculating fees and presenting total due prior to transaction completion.
- Charging students for convenience fees while remitting tuition and charges to the College.
- Providing an absorbed fee model for federal agency credit card payments paid by the College for certain POS transactions.
- Invoicing separately for electronic check processing charges instead of netting against student payments.
- Issuing confirmation numbers/receipts for all transactions with email capability upon request.
- Sending email confirmations to students receiving direct deposit refunds detailing check amounts and dates.
- Fully integrating with the College's current Colleague software to allow processing and posting of payments from the College's Customer Relationship Management System (Salesforce Education Cloud).
- Providing real-time updates to student accounts through Colleague.

Period of Performance
The contract period of performance has not been explicitly stated in the provided solicitation details.

Place of Performance
The services will be performed at Spartanburg Community College, located in Spartanburg, South Carolina.

Bidder Requirements
Offerors must demonstrate their solution's capabilities through a virtual demonstration limited to two hours, including Q&A. They must provide detailed responses regarding their product's functionality, including whether features are currently in production or under development. Offerors are required to certify that any claimed features are production-ready; otherwise, their proposals may be deemed nonresponsive.