Computer Aided Dispatch (CAD) System for the Consolidated 9-1-1 Dispatch Center

Background
Charleston County is seeking information from qualified firms with established experience in providing turnkey Computer Aided Dispatch (CAD) solutions to support the operational and public safety needs of the County. This Request for Information (RFI) aims to gather details regarding available technologies, system capabilities, deployment models, and vendor experience to inform a potential future procurement process.

Work Details
The County requires a scalable CAD platform that supports current operations and allows for future expansion to additional public safety partners and agencies. The current operational environment includes a primary CAD center with 45 dispatch positions and a backup CAD center with 30 dispatch positions. Vendors should provide solutions that meet the following requirements:

- Primary CAD system deployed on-premise with optional cloud-hosted disaster recovery.
- Active/Active configuration between primary and disaster recovery systems.
- Scalability to support future expansion to additional agencies and regional partners.
- Mobile platform requirements include support for over 1,350 mobile devices across Windows, Android, and Apple platforms.
- Integration capabilities with public safety systems such as RMS, AVL, GIS, NG911, Ani/Ali, mapping platforms, and state/regional data exchanges.
- Modern analytical capabilities including predictive analytics, historical call analysis, resource utilization reporting, incident trend analysis, and data dashboards.

Period of Performance
This RFI is for informational purposes only; no specific period of performance is defined as it does not constitute a formal procurement process.

Place of Performance
The services will be performed in Charleston County, South Carolina.

Bidder Requirements
Vendors must demonstrate their ability to provide a scalable CAD platform capable of supporting current operations while allowing for future expansion. They should provide company overview details including years in the CAD marketplace, deployment models available (on-premise, hybrid, cloud), experience supporting large public safety agencies, example implementations of active/active CAD architectures, mobile CAD capabilities and supported devices.