RFP-Information Technology (IT) Services

Background
The Rhode Island Commerce Corporation is seeking proposals from qualified firms to provide full-service support for desktop, networking, backup and recovery, Chief Information Officer/IT Management Services (CIO) support, and on-demand services. The Corporation is the official full-service, economic development organization for the state of Rhode Island, working with public, private and nonprofit partners to create conditions for businesses in all sectors to thrive and improve the quality of life for residents by promoting the State’s long-term economic health and prosperity.

Work Details
The scope of the services includes CIO/IT Management Services, Helpdesk Support, and Additional Services. The CIO/IT Management Services include providing advice and counsel related to technology needs and trends, IT governance, cybersecurity guidance, government-specific knowledge, IT infrastructure evolution, identifying modern technology for efficiencies, strategic guidance and project advising for special projects, software selection and business process advising.
Helpdesk Support involves local user support, infrastructure upkeep/upgrade, disaster recovery and data retention, training, license and warranty management.
Additional services include on-demand emergent services, reseller products and subscriptions currently in place, software development, project management and implementation, website & digital marketing, web-based application hosting and support.

Period of Performance
The engagement is contemplated to be a three-year contract with three one-year extension options. The contract is expected to begin on July 1, 2024.

Place of Performance
The services are to be performed in the United States.