Miami University Merchandise Online E-Store Operation - Athletics

Background
Miami University is seeking proposals to manage an online ecommerce merchandise e-store operation specifically for the Miami University Intercollegiate Athletics (Oxford Campus) website. The goal of this contract is to enhance the online presence and sales of athletic merchandise while ensuring compliance with university standards and regulations.

Work Details
The contractor will be responsible for operating the online store, providing an electronic ordering system, managing customer service, and ensuring compliance with all applicable laws and university policies. Key responsibilities include:

- Operating the online store according to the highest standards in college athletic merchandise.
- Providing an electronic ordering system for customers.
- Collecting and paying sales tax on retail sales.
- Maintaining necessary licenses and permits for operation.
- Establishing security procedures to protect cardholder data in compliance with PCI standards.
- Paying a monthly commission to the university based on gross revenue from sales.
- Keeping accurate records of transactions for audit purposes and providing monthly statements to the university.
- Ensuring that all marketing efforts integrate with social media, email, mobile apps, and other promotional channels as specified in the RFP.

Period of Performance
The contract will commence on December 1, 2026, and is expected to continue until June 30, 2026, with options for two additional one-year extensions until June 30, 2029.

Place of Performance
The services will be performed primarily online through the Miami University Intercollegiate Athletics website.

Bidder Requirements
Bidders must have a minimum of five years of experience in ecommerce operations. They must also comply with all applicable federal, state, and local laws, maintain necessary insurance coverage including general liability and cyber liability insurance, and adhere to Miami University's Supplier Code of Conduct.