RFI 016 Statewide Case Management System DADR

Background
The New York State Unified Court System (UCS), through its Division of Alternative Dispute Resolution (DADR), is seeking information from vendors regarding commercially available, cloud-hosted case management systems (CMS) to support ADR programs across New York State courts and external partner organizations.

UCS currently utilizes multiple systems for tracking ADR referrals, case activity, and outcomes, including court case management systems and third-party cloud solutions. The goal is to modernize and streamline ADR case management by integrating a CMS that reduces data entry duplication and enhances reporting and oversight.

Work Details
The desired CMS solution must support end-to-end ADR case management across various court and non-court programs. Key capabilities include:
- Automated intake, referral, scheduling, workflow management, and case closure.
- Role-based access for court staff, ADR practitioners, and external partners.
- Integration with existing court case management systems and electronic filing systems.
- Robust reporting, dashboards, and program evaluation capabilities.
- Accessibility features including language access.
- Secure handling of sensitive data with segregation of court-referred and non-court-referred data.
- Configurability for multiple ADR program types statewide.
- Ability to incorporate emerging technologies such as automation or AI-assisted features.

Place of Performance
The services will be performed in New York State courts and potentially at external partner organizations throughout the state.

Bidder Requirements
Vendors are encouraged to respond if they are under existing New York State Office of General Services (OGS) centralized contracts. The RFI emphasizes the need for vendors to provide detailed information about their CMS solutions.