BIT - CORR TRACK Correspondence Tracking System

Background
The New York City Department of Environmental Protection (DEP) operates a Customer Relationship Management System (CRM) with an associated Correspondence Tracking System (CTS), known as CorrTrak. The existing system has limited functionality and has become outdated, making maintenance untenable. DEP's Bureau of Business Information Technology (BIT) seeks a contractor to deliver a customized Microsoft Dynamics CRM-based CTS to efficiently manage large amounts of correspondence both electronically and through traditional methods.

Work Details
The contractor will replace the existing CorrTrak system with a modern Dynamics CRM-based system that includes the following deliverables:

1. **Phase 1**: Develop a Project Charter within 2 weeks post-initiation, detailing scope, timeline, roles, communication plan, and risk register.

2. **Phase 2**: Deliver Requirements Documentation including Data Dictionary and Workflow Diagrams within 10 weeks.

3. **Phase 3**: Create a High-Level Design Document (HLD) within 14 weeks that includes Entity Relationship Design and Role-Based Security plan.

4. **Phase 4**: Provide High-Level Test Scripts for User Acceptance Testing (UAT) within 22 weeks.

5. **Phase 5**: Develop a Training Presentation for 10 end-users within 26 weeks.

6. **Phase 6**: Achieve Go-Live completion letter from DEP within 28 weeks after initiation.

7. **Phase 7-9**: Provide ongoing project management and platform support over three years, including weekly status reports and activity prioritization meetings.

Period of Performance
The anticipated contract term is for 1095 consecutive calendar days (approximately three years), with specific milestones outlined for each phase of the project.

Place of Performance
The work will be conducted at DEP’s headquarters located at 59-17 Junction Blvd., Flushing, NY 11373, Monday to Friday excluding holidays.