Centralized Voluntary Statewide Self-Exclusion Database

Background
The New Hampshire Lottery and Gaming Commission (NHLGC) is responsible for overseeing almost all gaming activities in New Hampshire, including traditional lottery, bingo, keno, iLottery, charitable gaming, mobile and retail sports betting, and more.

The NHLGC aims to establish a centralized voluntary statewide self-exclusion database to enhance responsible gambling measures by allowing individuals to voluntarily exclude themselves from various forms of gaming. This initiative is part of a legislative effort to mitigate the effects of problem gambling and improve player protection.

Work Details
The RFI seeks information on current capabilities of self-exclusion databases to inform the development of a strategic plan for a centralized self-exclusion database. Key objectives include identifying industry-leading solutions, understanding integration options for multiple gaming channels, ensuring confidentiality and security of user data, assessing user-interface options for ease of use, and understanding the implementation process.

The NHLGC is looking for responses that detail how vendors can manage and maintain such a database, including integration with existing systems, data security measures, user experience design, compliance with regulations, and support for operators in accessing exclusion information.

Period of Performance
The RFI was released on March 9, 2026. Responses are due by April 6, 2026. The timeline for implementation will be determined based on the selected vendor's proposal.

Place of Performance
The contract will be performed within the State of New Hampshire.

Bidder Requirements
Vendors must demonstrate financial stability and integrity. They will be subject to criminal and financial background checks as prescribed by the commission. The RFI emphasizes the need for vendors to provide comprehensive responses that address all aspects outlined in the RFI.