Telephone Answering Services
ID: 25-150
• State: Nebraska
Opportunity Assistant
Loading
Description
Background
The City of Lincoln, Lancaster County, and the City of Lincoln/Lancaster County Public Building Commission are seeking proposals for Telephone Answering Services. The goal is to provide effective communication support across various departments and divisions, which collectively handle approximately 15,000 calls over a six-month period. The selected contractor will be responsible for maintaining schedules and delivering quality service to meet the needs of the Owner's departments.
Work Details
The contractor will provide Telephone Answering Services at various locations throughout the City of Lincoln. Specific requirements include:
1. Professional and timely service for all accounts.
2. Maintain a workforce capable of meeting all department requirements at all times.
3. Provide clear instructions on account management for each department, including contact persons.
4. Handle emergency calls effectively, including those from non-English speakers.
5. Maintain an incident log to avoid duplicate calls on the same incident.
6. Provide quarterly reports detailing call statistics to each department representative and City/County Purchasing.
7. Answer calls with a friendly greeting that includes the department/division name.
8. Ensure confidentiality of all calls.
9. Be prepared to field calls on short notice during emergencies.
10. Specific services for departments such as StarTran, Wastewater, Lincoln Water, Health Department, etc., with tailored responses based on their unique needs.
Period of Performance
The contract will be for a period of four (4) years from the date of execution, with an option to renew for four (4) additional one-year periods if mutually agreed upon by both parties.
Place of Performance
Services will be performed at various locations throughout the City of Lincoln.
Bidder Requirements
Proposers must have a minimum of five (5) years of successful experience providing telephone answering services directly (not through subcontractors). They must demonstrate capability in maintaining adequate staffing levels and providing professional service across multiple departments.
The City of Lincoln, Lancaster County, and the City of Lincoln/Lancaster County Public Building Commission are seeking proposals for Telephone Answering Services. The goal is to provide effective communication support across various departments and divisions, which collectively handle approximately 15,000 calls over a six-month period. The selected contractor will be responsible for maintaining schedules and delivering quality service to meet the needs of the Owner's departments.
Work Details
The contractor will provide Telephone Answering Services at various locations throughout the City of Lincoln. Specific requirements include:
1. Professional and timely service for all accounts.
2. Maintain a workforce capable of meeting all department requirements at all times.
3. Provide clear instructions on account management for each department, including contact persons.
4. Handle emergency calls effectively, including those from non-English speakers.
5. Maintain an incident log to avoid duplicate calls on the same incident.
6. Provide quarterly reports detailing call statistics to each department representative and City/County Purchasing.
7. Answer calls with a friendly greeting that includes the department/division name.
8. Ensure confidentiality of all calls.
9. Be prepared to field calls on short notice during emergencies.
10. Specific services for departments such as StarTran, Wastewater, Lincoln Water, Health Department, etc., with tailored responses based on their unique needs.
Period of Performance
The contract will be for a period of four (4) years from the date of execution, with an option to renew for four (4) additional one-year periods if mutually agreed upon by both parties.
Place of Performance
Services will be performed at various locations throughout the City of Lincoln.
Bidder Requirements
Proposers must have a minimum of five (5) years of successful experience providing telephone answering services directly (not through subcontractors). They must demonstrate capability in maintaining adequate staffing levels and providing professional service across multiple departments.
Overview
Agency
Opportunity Type
Request for Proposal
Opportunity ID
25-150
Response Deadline
Past Due
Date Posted
Source
Est. Value Range
Experimental
$50,000 - $150,000
(AI estimate)
Agency Distribution
High
On 10/22/25 City of Lincoln in Nebraska issued Request for Proposal Telephone Answering Services with ID 25-150 due 11/14/25.
Contact
Documents
Posted documents for Telephone Answering Services
Opportunity Assistant
Analyze Opportunity
Generate a Draft