Student Loan Default Prevention and Borrower Management Services
ID: 99-MP25036 • State: North Carolina
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Description
Background
Guilford Technical Community College (GTCC) is a public, state-supported community college in North Carolina, serving students throughout Guilford County and surrounding areas. The college administers federal and state student financial aid programs and is responsible for compliance with applicable laws and regulations, including Title IV of the Higher Education Act of 1965.
The purpose of this Request for Proposals (RFP) is to solicit offers for Student Loan Default Prevention and Management Services to assist GTCC's Financial Aid Office in reducing its Cohort Default Rate and supporting students' long-term financial success.
Work Details
The vendor will provide comprehensive data management and default prevention services for GTCC’s federal student loan borrowers. Key services include:
- Proactive borrower outreach using multiple communication channels;
- Individualized counseling regarding repayment plans, income-driven repayment options, deferment, and forbearance;
- Facilitating communication between borrowers and federal loan servicers;
- Regular operational and performance reporting related to borrower outreach;
- Secure access for designated College personnel to view reports;
- Ensuring compliance with federal student financial aid regulations, including FERPA.
The vendor must also manage high-risk data securely, conduct outreach during prime time hours, prioritize borrowers based on risk indicators, and provide education on the consequences of delinquency.
Period of Performance
The contract will have an effective date as provided in the Notice of Award, lasting one year with the option to extend for four additional one-year periods at the State's discretion.
Place of Performance
Services will be performed at Guilford Technical Community College in North Carolina.
Bidder Requirements
Vendors must demonstrate compliance with federal student financial aid regulations, including Title IV of the Higher Education Act of 1965 and FERPA. They must also complete a Vendor Readiness Assessment Report (VRAR) for non-State hosted solutions. Vendors are required to have experience providing similar services to public higher education institutions or comparable entities.
Guilford Technical Community College (GTCC) is a public, state-supported community college in North Carolina, serving students throughout Guilford County and surrounding areas. The college administers federal and state student financial aid programs and is responsible for compliance with applicable laws and regulations, including Title IV of the Higher Education Act of 1965.
The purpose of this Request for Proposals (RFP) is to solicit offers for Student Loan Default Prevention and Management Services to assist GTCC's Financial Aid Office in reducing its Cohort Default Rate and supporting students' long-term financial success.
Work Details
The vendor will provide comprehensive data management and default prevention services for GTCC’s federal student loan borrowers. Key services include:
- Proactive borrower outreach using multiple communication channels;
- Individualized counseling regarding repayment plans, income-driven repayment options, deferment, and forbearance;
- Facilitating communication between borrowers and federal loan servicers;
- Regular operational and performance reporting related to borrower outreach;
- Secure access for designated College personnel to view reports;
- Ensuring compliance with federal student financial aid regulations, including FERPA.
The vendor must also manage high-risk data securely, conduct outreach during prime time hours, prioritize borrowers based on risk indicators, and provide education on the consequences of delinquency.
Period of Performance
The contract will have an effective date as provided in the Notice of Award, lasting one year with the option to extend for four additional one-year periods at the State's discretion.
Place of Performance
Services will be performed at Guilford Technical Community College in North Carolina.
Bidder Requirements
Vendors must demonstrate compliance with federal student financial aid regulations, including Title IV of the Higher Education Act of 1965 and FERPA. They must also complete a Vendor Readiness Assessment Report (VRAR) for non-State hosted solutions. Vendors are required to have experience providing similar services to public higher education institutions or comparable entities.
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Overview
Opportunity ID
99-MP25036
Response Deadline
May 6, 2026
Past Due
Date Posted
April 15, 2026
Est. Value Range
Experimental
$50,000 - $250,000
(AI estimate)
Agency Distribution
High
Source
Source Notes
North Carolina recently changed its procurement system. Old procurements are available at https://www.ips.state.nc.us/IPS/BidNumberSearch.aspx.
On 4/15/26 GUILFORD TECHNICAL COMMUNITY COLLEGE in North Carolina issued Student Loan Default Prevention and Borrower Management Services with ID 99-MP25036 due 5/6/26.
Contacts
Documents
Posted documents for Student Loan Default Prevention and Borrower Management Services
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