Service Management System Implementation for Wake County Public Schools
ID: 251-24-429
• State: North Carolina
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Description
Background
The Wake County Public School System (WCPSS) Technology Services Department seeks a robust automated Service Management system which includes service request, change and asset management integrated functionality to support the 200+ sites maintaining asset inventories in service to approximately 185,000 students and staff as of the 2023-2024 school year and technology support service request reporting. If awarded, the solution will serve as the primary technology service management system for PreK-12 schools and district-level departments' needs.
Our total asset number is approximately 500,000 and total users should be unlimited.
Work Details
WCPSS is seeking a robust, web-based, single platform IT Service Management (ITSM)/IT Asset Management (ITAM) solution that performs primary functions including Incident Management, Problem Management, Change Management, Service Catalog, Self-Service Portal, SLA Management for Service Management; and Inventory Management, Asset Lifecycle Management, Configuration Management, Software License Management, Device Management for Asset Management. The solution must document and track various IT assets across 200+ sites, including tracking attributes, work order and maintenance history, linked users, historical users, and asset lifecycle management with real-time data updates. It should be capable of linking assets to sites, specific locations within sites, users, service requests, and statuses.
Additionally, it must document and track service requests reported by users and manage all aspects of Change Management. The solution should produce highly customizable reports enabling WCPSS to analyze service calls, change requests and assets. It should be capable of integration with various other systems through an open API.
Period of Performance
The contract shall begin on April 30th, 2024 and end in June 2024. The contract will renew from July 1st, 2024 to June 30th, 2025 with an option to renew for four additional one-year terms.
The Wake County Public School System (WCPSS) Technology Services Department seeks a robust automated Service Management system which includes service request, change and asset management integrated functionality to support the 200+ sites maintaining asset inventories in service to approximately 185,000 students and staff as of the 2023-2024 school year and technology support service request reporting. If awarded, the solution will serve as the primary technology service management system for PreK-12 schools and district-level departments' needs.
Our total asset number is approximately 500,000 and total users should be unlimited.
Work Details
WCPSS is seeking a robust, web-based, single platform IT Service Management (ITSM)/IT Asset Management (ITAM) solution that performs primary functions including Incident Management, Problem Management, Change Management, Service Catalog, Self-Service Portal, SLA Management for Service Management; and Inventory Management, Asset Lifecycle Management, Configuration Management, Software License Management, Device Management for Asset Management. The solution must document and track various IT assets across 200+ sites, including tracking attributes, work order and maintenance history, linked users, historical users, and asset lifecycle management with real-time data updates. It should be capable of linking assets to sites, specific locations within sites, users, service requests, and statuses.
Additionally, it must document and track service requests reported by users and manage all aspects of Change Management. The solution should produce highly customizable reports enabling WCPSS to analyze service calls, change requests and assets. It should be capable of integration with various other systems through an open API.
Period of Performance
The contract shall begin on April 30th, 2024 and end in June 2024. The contract will renew from July 1st, 2024 to June 30th, 2025 with an option to renew for four additional one-year terms.
Overview
Opportunity ID
251-24-429
Response Deadline
April 1, 2024
Past Due
Date Posted
March 19, 2024
Source
Source Notes
North Carolina recently changed its procurement system. Old procurements are available at https://www.ips.state.nc.us/IPS/BidNumberSearch.aspx.
Agency Distribution
High
On 3/19/24 WAKE COUNTY BD OF EDUCATION in North Carolina issued Service Management System Implementation for Wake County Public Schools with ID 251-24-429 due 4/1/24.
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Documents
Posted documents for Service Management System Implementation for Wake County Public Schools
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