RFP for Legal Case Management System Sourcing Template

Background
The North Carolina Utilities Commission (NCUC), an agency of the State of North Carolina, is seeking proposals for a modern legal case management system to replace its aging docket application.

The NCUC regulates various public utilities and requires a system that meets mission-critical needs while providing streamlined access for regulated companies, consumers, and Commission staff. The new system should enhance functionality, including electronic filing, payment processing, and data management.

Work Details
The contract involves providing a comprehensive legal case management system that includes:
- Electronic filing and payment functionality
- External web user portal with database search capabilities
- User subscription and notification features
- Mobile-friendly interface
- Management and archiving of official electronic records
- Integration with Fiserv Paypoint for online payments
- Synchronization with an existing NCUC custom fiscal system
- Document scanning and OCR capabilities for full-text searches
- Standard reporting functionalities accessible to all users.

The system must allow for configurations to adapt to changing business needs and facilitate easy upgrades.

Period of Performance
The contract will have an effective term of three years from the date of award, with the option for two additional one-year extensions at the discretion of the State.

Place of Performance
The services will be performed within the State of North Carolina, with potential hosting solutions either on State infrastructure or in a vendor's cloud environment.