Replacement of Computer-Aided Dispatch (CAD) and Records Management System (RMS) for Public Safety Operations
ID: 65-RFP120424KJM
• State: North Carolina
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Description
Background
The University of North Carolina at Chapel Hill Police (UPD) is seeking proposals to provide and implement a replacement Computer-Aided Dispatch (CAD) and Records Management System (RMS) with a mobile-friendly solution.
The selected vendor should have extensive experience in public safety technology solutions and be capable of configuring, installing, and customizing the systems to meet UPD’s specific needs, while ensuring seamless integration with existing infrastructure.
Ongoing support is required, including troubleshooting, user training, and system updates to maintain optimal functionality in a 24/7/365 mission-critical environment.
Work Details
The RFP seeks a vendor to deliver a fully operational suite of public safety technologies, including CAD, RMS, mobile devices, and AVL. Key requirements include:
- Configuration and installation of the CAD and RMS systems tailored to UPD's specifications.
- Migration of existing data from CentralSquare Technologies OneSolution to the new system.
- Comprehensive specification sheet detailing server numbers, storage requirements (on-premises/cloud/hybrid), database specifications, mobile device usage, and bandwidth needs.
- User training programs for all user groups with accompanying materials.
- Testing for system functionality and performance with documentation provided.
- Go-live support and post-implementation assistance including customer success management.
- AI capabilities for call handling and triage, natural language processing support, interoperability with partner agency CAD systems, customization options for compliance reporting, and intuitive reporting tools for incident data analysis.
Period of Performance
The contract will have an initial term of five (5) years from the effective date with options for renewal on the same terms for up to five (5) additional one-year terms.
Place of Performance
The work will be performed at the University of North Carolina at Chapel Hill Police Department located at 285 Manning Dr., Chapel Hill, NC.
The University of North Carolina at Chapel Hill Police (UPD) is seeking proposals to provide and implement a replacement Computer-Aided Dispatch (CAD) and Records Management System (RMS) with a mobile-friendly solution.
The selected vendor should have extensive experience in public safety technology solutions and be capable of configuring, installing, and customizing the systems to meet UPD’s specific needs, while ensuring seamless integration with existing infrastructure.
Ongoing support is required, including troubleshooting, user training, and system updates to maintain optimal functionality in a 24/7/365 mission-critical environment.
Work Details
The RFP seeks a vendor to deliver a fully operational suite of public safety technologies, including CAD, RMS, mobile devices, and AVL. Key requirements include:
- Configuration and installation of the CAD and RMS systems tailored to UPD's specifications.
- Migration of existing data from CentralSquare Technologies OneSolution to the new system.
- Comprehensive specification sheet detailing server numbers, storage requirements (on-premises/cloud/hybrid), database specifications, mobile device usage, and bandwidth needs.
- User training programs for all user groups with accompanying materials.
- Testing for system functionality and performance with documentation provided.
- Go-live support and post-implementation assistance including customer success management.
- AI capabilities for call handling and triage, natural language processing support, interoperability with partner agency CAD systems, customization options for compliance reporting, and intuitive reporting tools for incident data analysis.
Period of Performance
The contract will have an initial term of five (5) years from the effective date with options for renewal on the same terms for up to five (5) additional one-year terms.
Place of Performance
The work will be performed at the University of North Carolina at Chapel Hill Police Department located at 285 Manning Dr., Chapel Hill, NC.
Overview
Agency
Opportunity ID
65-RFP120424KJM
Response Deadline
Jan. 7, 2025
Past Due
Date Posted
Dec. 4, 2024
Source
Source Notes
North Carolina recently changed its procurement system. Old procurements are available at https://www.ips.state.nc.us/IPS/BidNumberSearch.aspx.
Est. Value Range
Experimental
$2,000,000 - $5,000,000
(AI estimate)
Agency Distribution
High
On 12/4/24 UNC - CHAPEL HILL in North Carolina issued Replacement of Computer-Aided Dispatch (CAD) and Records Management System (RMS) for Public Safety Operations with ID 65-RFP120424KJM due 1/7/25.
Contacts
Documents
Posted documents for Replacement of Computer-Aided Dispatch (CAD) and Records Management System (RMS) for Public Safety Operations
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